Event Operations Center; EOC) Representative - State Farm Stadium

POSITION:
Event Operations Center (EOC) Representative DEPARTMENT:
Security

REPORTS TO:

Director, Security & Guest ExperienceFLSA STATUS:
Non-Exempt

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

State Farm Stadium is looking for support on event days within the Event Operations Center. The Event Operations Center Representative will provide direct assistance on event days.

Include the following. Other duties may be assigned

• Provide efficient and accurate response to guests and stadium teammates through Text Assistance Hotline
• Dispatch text messages received to appropriate groups within a timely manner
• Assist with wheelchair request text response and wait-time updates
• Support event day ejection processing and paperwork
• Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ideal candidates have completed or are currently seeking a degree in Facility Management, Hospitality, Tourism or Sports Management (consideration may be given to other degrees if the candidate can demonstrate equivalent industry work experience)

• Ability to make good decisions under pressure
• Excellent organizational skills are a must
• Possess exceptional written and verbal communications skills
• Solid computer experience in Windows XP, Microsoft applications, and Excel.

• Meet the physical demands of this job, which include being able to get in and around the facility (requires personal mobility), lifting, carrying, moving, working from various heights, and moderate to loud noises
• Operate a work provided computer using Windows and Microsoft Office software
• Operate portable radio and standard office equipment including copier
• Follow oral and written instructions and communicate effectively with others in both oral and written form
• Work effectively under pressure and/or stringent schedule and produce accurate results
• Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment
• Remain flexible and adjust to situations as they occur

• To perform this job successfully, the individual should have the ability to communicate effectively through text message.

• Ability to work with limited supervision
• Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours

Location:

On Site - State Farm Stadium, 1 Cardinals Dr.,…