Student Services Specialist; Financial Aid

Position: Student Services Specialist (Financial Aid)
The Student Services Specialist will provide on-site frontline customer service at the Financial Aid Department's front counter, assisting students and parents with financial aid inquiries and concerns. This role includes helping students complete financial aid and scholarship applications, resolving escalated issues, and offering guidance on financial aid processes. In addition, the position may involve more technical tasks, such as determining and making financial aid awards.

The Specialist will also collaborate with other campus departments and assist with presentations related to financial aid and scholarships.

Essential Functions

30% - Provide accurate, consistent frontline customer service to students and parents, offering guidance on financial aid programs and services.

20% - Analyze and interpret financial aid regulations to respond to inquiries, ensuring compliance with policies while maintaining a high level of customer satisfaction.

20% - Review and process financial aid reports, awards, and respond to inquiries via phone, email, and chat.

20% - Assist with day-to-day operations in the Financial Aid Office, ensuring smooth workflow and efficient service.

5% - Represent the college at special events, including financial aid workshops, orientations, and other campus programs.

5% - Assist in training and providing guidance to temporary employees, and perform additional duties as assigned.