Senior Credit & Collections Specialist

Responsibilities

• Resolve client-billing problems and address accounts receivable delinquency, applying good customer service in a timely manner.
• Provide weekly and quarterly metrics reports with updates on collection status and analysis of movements on the accounts receivable ledger.
• Liaise with Order Management and Accounting teams to ensure correct cash application to customer accounts.
• Review open accounts receivable and engage in required collection efforts.
• Make outbound collection calls/emails in a professional manner while maintaining and improving customer relations.
• Manage customer software access in line with customer payments.
• Prepare cash flow forecasts for customer account portfolio including examination of existing and future billings and assessment of expected collection dates.
• Prepare various reports as required.
• Occasional project work.

• At least 5 years of collections experience, including interaction with a large customer base.
• Some credit experience preferred.
• Proficiency in Microsoft Office including Excel and Word is essential.
• Excellent communication, problem solving, and analytical skills required.
• SAP, SharePoint, and Salesforce experience are preferred.
• Must be a self-starter capable of identifying and completing critical tasks independently with a sense of urgency.
• Must be detail-oriented with an eye for accuracy.
• Experience in high tech industry beneficial.