Mortgage Loan Partner

The Loan Partner Two ("LP2") is responsible for accurately pre‑qualifying home loan applications, issuing and managing quality pre‑approval letters, and overseeing the success of every loan in the committed pipeline. The LP2 will work cohesively with the Loan Officer(s), borrowers, loan processors, underwriters, and third parties to close 95%+ of all loans on time while providing an outstanding experience from application to close.

This position requires substantial cash, credit, capacity (income), collateral, communication skills, and the ability to be resourceful.

• Provide administrative support such as screening, making calls, booking appointments, etc.
• Act as primary contact between our clients and the company and schedule and conduct meetings to discuss follow‑up issues.
• Review all loan package documentation for discrepancies, omissions, and income calculation, then report discrepancies to the loan originator.
• Answer questions about transactions for clients and company employees to help ensure a high level of customer satisfaction.
• Coordinate and prepare documentation necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork.
• Set‑ups:
  • Contact all newly received applications within 24 hours of assignment.
  • Fully review the 1003 with the borrower(s) and request any other specific documents for review.
  • Exhaust all efforts before turning down a pre‑approval request.
  • Update the respective realtor partner on progress when needed.
  • Understand and research all investor guidelines and stay up to date on program changes.
• Pre‑Approval:
  • Communicate all pre‑approval parameters to the borrower(s).
  • Supplement the pre‑approval letter with any pertinent documents (e.g., pre‑approval addendum, completed All About You form).
  • Provide a courtesy phone call to the referring realtor within 24 hours of issuance.
  • Rush pre‑approval requests when needed.
  • Communicate any red flags or potential issues to the LO or team captain and rebate partner.
  • Perform a one‑hour weekly time‑blocked pre‑approval power hour.
• Contract‑to‑Close:
  • Onboard newly received contracts and prepare for LO consultation call.
  • Complete a daily gauge check each morning to determine potential choke points.
  • Attend a weekly branch pipeline meeting to ensure all time‑to‑task objectives are met.
  • Perform standout Tuesday update phone calls to all borrowers.
  • Proactively contact borrower(s), borrower’s attorney, and real estate agent 24 hours before any mortgage contingency expiration.
  • Review closing disclosures and compare to original loan estimates for accuracy.
  • Perform a meticulous pre‑closing phone call 48 hours before closing.
  • Take congratulatory funding phone calls for all loans.
  • Answer post‑closing/funding questions and be available after normal business hours.
  • Consistently exceed borrower and third‑party expectations.
• Marketing & Business Development:
  • Develop and maintain relationships with referral partners to generate new business opportunities.
  • Support marketing initiatives, including email campaigns, follow‑ups with past clients, and engagement with referral sources.
  • Implement strategic business‑development initiatives with the LO to increase brand awareness and client engagement.
  • Identify potential refinance opportunities during downtime and reach out to past clients.
• Technology & CRM Management:
  • Learn and adapt to technology platforms used in the mortgage process.
  • Track all CRM activities in collaboration with LP1.
  • Ensure accurate categorization of leads, referrals, and borrower status.
  • Maintain real‑time knowledge of all lead and file statuses.
  • Communicate with first‑time home buyers via text.
• Other:
  • Maintain high professionalism in speech and email.
  • Act as a concierge between the borrower and business partners on available programs.
  • Strengthen relationships with referral partners through targeted engagement.
  • Support community outreach to enhance brand recognition.

• 95 % of loans close on time.
• 95 % of loan problems resolved before escalation.
• High borrower satisfaction scores and increased referral volume.
• Strong pipeline management and proactive loan issue resolution.