Consumer Loan Processor

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

The Target Pay Range for this position is $26.35-$32.12 hourly. The full Pay Range is $21.65-$38.03 hourly.

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

As a Consumer Loan Processor I, you'll play an essential role in helping members achieve their financial goals by ensuring a smooth, accurate, and efficient lending experience. From application to funding, you'll be at the center of the consumer lending process, helping members navigate important financial decisions while delivering exceptional service every step of the way.

Your attention to detail, commitment to compliance, and ability to build trust will directly contribute to positive member experiences and successful lending outcomes. By partnering with members, internal teams, and external vendors, you'll help create a seamless loan journey that supports BECU's mission of improving the financial well-being of our members and communities.

Note: This role requires working PST hours and Saturday rotational shifts.

• Manage the Loan Journey: Guide consumer loans from application through funding, ensuring each loan moves efficiently through the process while meeting service expectations and established timelines.
• Validate Loan Applications: Review loan applications for completeness, accuracy, and proper scoring within the Loan Origination System, helping ensure quality decisions and smooth processing.
• Prepare Closing Documentation: Create, review, and finalize loan documents, ensuring all paperwork is complete, accurate, compliant, and ready for member signatures.
• Fund Consumer Loans: Execute loan funding and disbursement activities accurately and efficiently, helping members access the financing they need.
• Deliver Exceptional Member Support: Serve as a trusted resource for members by answering questions, providing updates, coordinating signing appointments, and delivering a high-quality service experience.
• Review Critical Documentation: Analyze supporting documents such as income verification, collateral insurance, purchase orders, and vehicle titles to ensure lending requirements are satisfied.
• Resolve Title-Related Issues: Conduct detailed title reviews, identify discrepancies, and work toward timely resolutions while maintaining regulatory and policy compliance.
• Partner with External Vendors: Collaborate with third-party vendors to clear collateral conditions, obtain required documentation, and apply valuation cascades as needed.
• Balance Multiple Priorities: Monitor and manage multiple queues, inboxes, and loan files simultaneously while maintaining service levels and processing deadlines.
• Champion Accuracy and Compliance: Ensure all work is completed in accordance with lending policies, regulatory requirements, and BECU service standards while maintaining a professional and member-focused approach.
• Contribute Where Needed: Support team and business objectives by performing additional responsibilities and projects as assigned.

This opportunity is ideal for a detail-oriented lending professional who enjoys problem-solving, building relationships, and helping members achieve important financial milestones. You thrive in fast-paced environments, enjoy managing multiple priorities, and take pride in delivering exceptional service while maintaining accuracy and compliance.

By joining BECU, you'll gain:

• The opportunity to directly impact members' financial journeys and major life purchases.
• Hands-on experience managing the complete consumer loan lifecycle from application through funding.
• Exposure to multiple lending channels, loan products, regulatory requirements, and industry best practices.
• Opportunities to strengthen your expertise in consumer lending operations, documentation review, and loan processing.
• A dynamic environment where analytical thinking, organization, and attention to detail are highly valued.
• Collaboration with experienced lending professionals,…