Associate Service Professional

• Handle inbound and outbound calls with financial advisors regarding cash management requests
• Proactively resolve issues involving incomplete or incorrect documentation and information
• Provide support for complex customer account-related issues
• Set expectations and take appropriate action to resolve inquiries promptly
• Initiate calls and email internal departments, advisors, and LPL representatives as needed
• Communicate the status of NIGO requests and requirements for accounts to reach IGO status
• Identify issues to minimize NIGO rejections
• Support internal and external business partners regarding NIGOs, distributions/deposits, special projects, and ad hoc requests
• Cross-train on cash management processes for retirement and non-retirement accounts
• Assume ownership of complex situations received via email, Dynamics, Smartsheet, and phone
• Provide feedback and process improvements
• Participate in huddles and department meetings and assist with policy/procedural updates
• Review and provide insight on discrepancies reported to Cash Management

• 2+ years of experience in brokerage/financial services industry
• 2-3 years of professional work experience
• Customer-facing experience is a plus
• Strong written and verbal communication skills
• Ability to communicate with a variety of personalities
• Understanding risks related to Cash Management
• Understanding of the financial services and banking industry
• Organized, analytical, and accurate with strong attention to detail
• Ability to multi-task and work in an agile environment
• Strong organizational and critical thinking skills
• Ability to work self-directed/independently
• Ability to develop analytical and problem-solving skills
• Effective time management
• Team player with a positive attitude
• Bachelor’s degree from an accredited college or university or equivalent work experience

Demonstrates expertise in cash management processes and effective communication with financial advisors and internal departments. Possesses strong analytical, organizational, and problem-solving skills to manage complex customer account issues and improve operational efficiency.

• Cash Management Understanding
• Customer Account Support
• Analytical Problem-Solving
• Strong Communication Skills
• Brokerage/Financial Services Experience

• Cash Management
• Documentation Review
• Issue Resolution
• Data Analysis
• Process Improvement

• Organizational Skills
• Critical Thinking
• Time Management
• Team Collaboration
• Positive Attitude

• Financial Services
• Brokerage
• NIGO
• IGO
• Customer-Facing Experience

• Dynamics
• Smartsheet