Fraud Operations Specialist , II, III, Senior

Perform activities in support of the Fraud department
Manage incoming and outgoing telephone interactions
Identify, gather, and review documentation supporting investigations involving online access, check fraud, financial exploitation, identity theft, and operational risk mitigation
Create complete and accurate case files, including evidence and interview summaries, in the case management system
Locate, save, and upload account agreements, loan documents, check copies, IP address results, affidavits, collection letters, surveillance, and other documents
Create affidavits and send them to branches and members with supporting documentation
Process inbound mail for Fraud Operations
Locate surveillance and review recorded calls to support investigations
Create and send collection letters to other financial institutions to mitigate loss
Make calls to gather information from branches, lending departments, and members regarding fraud or identity theft
Provide information to branches, the Member Service Center, lending departments, and members on fraud, identity theft, or the Member Identification Program
Perform other duties as assigned

• High school graduate or equivalent
• Self-motivated team player
• Ability to identify and resolve issues
• Ability to earn the confidence and cooperation of members, employees, and third parties
• Strong oral and written communication skills
• General knowledge of financial transactions
• Comfortable with technology
• Ability to understand and apply regulations and procedures to case evaluations

Demonstrates expertise in fraud investigation processes, including case management and documentation. Proficient in communication and collaboration with various stakeholders to effectively address fraud and identity theft issues.

• Fraud Investigation
• Case Management
• Financial Transactions Knowledge
• Oral And Written Communication
• Regulatory Compliance

• Documentation Review
• Evidence Creation
• Case File Management
• Information Gathering
• Surveillance Review

• Self-Motivated
• Team Player
• Problem Solving
• Interpersonal Skills

• Fraud
• Identity Theft
• Operational Risk Mitigation
• Financial Exploitation

• Case Management System
• Document Uploading