Operations Supervisor-Pediatrics-Glendale

Overview

The Operations Supervisor is responsible for the efficient day-to-day operations of the department ensuring the completion of administrative duties and tasks. The Operations Supervisor works directly below the Operations Manager and ensures departmental functions are performing at a level consistent with Mountain Park Health Center (MPHC) standards. This position requires a significant amount of independent judgment.

• Interacts politely and as a team player with all levels of staff, physicians, patients and public.
• Facilitates and participates in team huddles and trainings.
• Assures workflow adherence by exhibiting a strong floor presence, monitoring departmental processes, engaging with providers, monitoring telephone encounter completion within departmental standards, PCMH processes, CLIA, and Joint Commission requirements.
• Provides and ensures that staff provide excellent customer service.
• Assists with the handling of patient escalations in the department.
• Creates ad-hoc reporting as needed for specialty or project items or quality committee follow-up items.
• Preps and gathers all documentation and materials for annual performance reviews of all staff reporting to the regional operations team.
• Upkeeps Employee Time Off request system for regional operations team.
• Assists in coordination of new hire training and transfers, orients new staff.
• Determines the qualification and competence of patient care staff who are not licensed independent practitioners.
• Maintains and adjusts templates for eCW Provider schedules as necessary by blocking schedule for CME, Call change, etc.
• Creates work orders for IT tickets as necessary, reporting facilities to the Facilities team and schedules all equipment vendor maintenance.
• Completes lab reconciliations.
• Maintains staff call list and directories and provider productivity report.
• Reviews order request and partner with the Operations Team on supply ordering.
• Coaches staff on corrective action.
• Creates and maintains computer patient tracking system.
• Acts on behalf of the Operations Manager in their absence to adhere to all provider concerns.
• Handles payment errors, refunds, bank transactions, change requests from cash bags, etc.
• Assists in preparing panel reports.
• Performs compliance related completion audits.
• Assists in coordinating and participating in approved outreach events.
• Performs Jellybean audits on department staff to ensure continual improvement; includes telephone encounters, lab results, etc. Consistent, reliable in-person attendance is required.
• Performs other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent
• At least two years of prior leadership experience
• Current CPR Certification

Preferred Qualifications:

• Bachelor’s degree