Front Desk Coordinator - Urology

Job Details

Job Location:

AUUA Glendale Union Hills - Glendale, AZ 85308

Position Type:
Full Time

Job Shift: Day

• 1. Greet callers and in-office patients warmly and provide courteous service.
• 2. Understand the responsibility of serving as the first point of contact for patients at our practice.
• 3. Use sound judgement in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.
• 4. Answers calls within three-four rings.
• 5. When scheduling patients and/or checking a patient in, be sure to add and update demographics and insurance information for that individual thoroughly and accurately.
• 6. Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider.
• 7. Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.
• 8. Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
• 9. Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
• 10. Communicates as needed with providers and other staff about any patient concerns/issues. Consults with the office manager about any system problems.
• 11. Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
• 12. Address patient concerns efficiently and effectively.
• 13. Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• 14. Other clerical duties as assigned by the office manager/administrator.
• 15. Some travel required between multiple locations.