HRIS Business Analyst

Requisition

• Relocation Authorized:
  None
• Telework Type:
  Part-Time Telework
• Work Location:
  
  Glendale, AZ

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure;
Nuclear, Security & Environmental;
Energy;
Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.

Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.

The Service Now HRSD Business Analyst serves as the primary functional expert supporting Bechtel’s Service Now Human Resources Service Delivery (HRSD) platform, with a secondary focus on HR business process analysis and SAP Success Factors support. This role is integral to HR digital transformation efforts, responsible for designing, enhancing, and optimizing HR service delivery solutions within Service Now while ensuring alignment with enterprise standards, governance, and compliance requirements.

The analyst partners with HR Operations, HRIS, IT, and external vendors to translate business needs into scalable system solutions and drive continuous improvements to the employee experience.

• Configure, maintain and enhance Service Now HRSD modules, including:
  • Case & Knowledge Management
  • Employee Center / Portal
  • Lifecycle Events
  • HR Services
  • Document Management
  • HR workflows and related automation
• Serve as the primary functional owner for the HRSD platform, including roadmap planning, release support, and continuous improvement initiatives.
• Develop and maintain user stories, functional requirements, test scripts, and acceptance criteria.
• Troubleshoot HRSD issues, perform root cause analysis, and partner with technical teams to resolve system defects.
• Conduct impact assessments, regression testing, data validation, and User Acceptance Testing (UAT).
• Identify opportunities to automate and streamline HR workflows, reducing manual effort.
• Ensure all Service Now configurations comply with HR governance, data integrity, and security standards.

• Partner with HR Operations, Centers of Excellence (COEs), and business leaders to understand HR processes and inform HRSD solution design.
• Perform process mapping, gap analysis, and documentation to support HR process optimization enabled by Service Now.
• Recommend process improvements that enhance the HR customer and employee experience.
• Perform configuration updates, testing, data validation, and troubleshooting within SAP Success Factors as needed.
• Support HR digital transformation initiatives across the employee lifecycle in coordination with integrated HR systems.

• Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field and a minimum of four (4) years of system support experience or eight (8) years of related experience in lieu of a degree.

• Three (3) or more years of hands‑on experience with Service Now HRSD, including configuration and module support.
• Experience developing user stories, functional requirements, test scripts, and acceptance criteria.
• Strong troubleshooting and problem‑solving skills, including root cause analysis.
• Working knowledge of HR business processes, process mapping, and identifying optimization opportunities.
• Strong communication skills with the ability to translate technical concepts for HR…