IT Field Resource

Overview

Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities are national leaders in the fast-growing post-acute care industry. ESI provides service and support to facilities in the long-term care continuum and employs a large workforce across multiple locations. ESI serves as the “Service Center” and provides the facilities and leaders it serves with back-office support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management, and recruiting.

This structure allows onsite leaders and caregivers to focus on day-to-day care and operational issues. We pursue our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (CAPLICO).

The IT Field Resource is responsible for performing IT-related duties on a professional level while working closely with the nursing homes in their markets to ensure system operations are fully functional.

• Deploy, Service & Order Equipment
• Install Networking & Telco Equipment
• Process Warranty Request & Returns
• MDM Management
• Process Zendesk Tickets & Equipment Quotes
• Manage Service Now Directory
• Attend Team Meetings and Culture Events
• Local in-market travel – Phoenix and Tucson areas
• Out of market travel – (limited basis)
• Support Facility Administration, Nursing and Service Center Team Members
• Reconcile Your AMEX Concur Expenses
• Assist Fellow Field Ops Team Members
• Project Management

• Possess an Associates/Bachelor's Degree in Computer Science or a similar IT field support role such as Help Desk Tier 1, Tier 2, or Tier 3 experience
• 5+ years of direct hands-on experience supporting 100+ users or multiple locations
• Experience supporting multiple facilities as a mobile field technician visiting one or more sites per day
• Knowledge and a basic understanding of IT cabling infrastructure and how to troubleshoot level 1 and 2 support issues
• Work closely with Networking, Engineering, Telco, and Help Desk to assist with trouble tickets, projects, and tech refreshes
• Experience deploying equipment such as desktops, laptops, tablets, monitors, peripherals, printers, copiers, or medical support equipment at various scales
• Intermediate to advanced knowledge using HP, Lenovo, Dell, Xerox, Konica Minolta, Ricoh, Microsoft Suite, Citrix, Active Directory, Workday, Edge, Chrome/Chrome OS, Apple iOS, Android devices, iPhone, Zendesk, Service Now, and Imaging Computers for deployment
• Experience working with multiple vendors, building relationships, and identifying new technologies
• Intermediate knowledge of Windows OS (8.1, 10, 11)
• Knowledge of mobile device management and configuration tools
• Due to travel requirements, applicants should be 25 years or older

We support 24/7 operations. This position requires extensive local travel (75%+), and may require driving distances of up to 4 hours. Monthly or as-needed air travel is also possible. Most work is performed in office areas, basements, network rooms (MDF/IDF), Telco Rooms, and other storage areas. The role involves risk of injury from falls, burns from equipment, odors, dust, disinfectants, hazardous chemicals, tobacco smoke, and other air contaminants.

• This is a Full-Time, non-exempt position.
• Location:
  
  Phoenix area
• Compensation: $70,000 - $80,000 DOE; may be eligible for bonus
• Pre-employment criminal background screening required

We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. Additionally, enjoy access to our fully equipped onsite gym (San Juan Capistrano office location). We also support employee growth through our Learning Management System and training sessions. More benefits are listed at

The Ensign Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex/gender, sexual orientation, gender identity, race, color, age, religion, creed, pregnancy, national origin, ancestry, citizenship, veteran status, physical or mental disability, or any other characteristic protected by federal, state, or local laws.