System and Application Administrator Assistant

Under supervision, learns and assists with installing, configuring, maintaining, and troubleshooting Windows-based systems, workstation images, and related software using enterprise deployment tools such as Microsoft Endpoint Configuration Manager (MECM). Assists with packaging, installing, and deploying applications and games for instructional and specialized environments, including Esports arenas and Digital Media Arts labs, on Windows-based and kiosk systems. Provides support for specialized hardware and software, including virtual reality devices such as Meta and HTC Vive headsets, and creative or development platforms including Unity, Steam, and Unreal Engine.

Learns and assists with creating, configuring, and maintaining custom workstation and kiosk images, including non-domain systems, to meet departmental requirements. May provide support to MacOS team when necessary. Communicates technical information to non-technical users in a professional manner and performs other related duties as assigned.

Essential Functions

30% - System Deployment and Software Installation

Assist with imaging, configuring, and deploying Windows-based computers using enterprise tools such as Microsoft Endpoint Configuration Manager (MECM); install, configure, and update operating systems, games, and specialized software for instructional labs, esports environments, and departmental workstations; assist with creating and maintaining standard and custom workstation images, including non-domain kiosk systems.

30% - Technical Support and Troubleshooting

Respond to assigned incidents and service requests; troubleshoot hardware, software, and peripheral issues on Windows-based systems; document resolutions and escalate issues as appropriate.

15% - Lab and Specialized Environment Support

Assist with setup, configuration, and maintenance of esports arena and Digital Media Arts lab systems, including virtual reality devices and specialized software platforms; ensure systems are operational and ready for instructional use.

15% - Asset Preparation and Hardware Configuration

Assist with hardware setup, basic repairs or component replacement, peripheral configuration, cable management, and workstation preparation prior to deployment; maintain accurate equipment inventory and deployment records.

10% - Other Duties as Assigned

Perform related tasks consistent with the classification as assigned.