Technology Support Specialist Sr

Position: Technology Support Specialist Sr.
Provides advanced user and technical support to students, faculty and staff with computer systems, workstations, audio/video media systems, and mobile devices. This position assists users requesting moves, installation of equipment, troubleshooting of computer hardware and software, troubleshooting and setup of audio/video media systems. This person will serve as a team lead. They will also work with administrators, faculty, staff, students and the public.

May require travel between GCC North and the Main campus.

Location:

GCC North 5727 W Happy Valley Rd, Glendale, AZ 85310

Essential Functions

30% Provides first and second-level support for desktop, audio/visual media systems and/or phone systems; responds to requests or helpdesk tickets. Retrieves information and enters/updates information in department ticketing system, reports, logs, or other documentation/record-keeping system. Keeps assigned tools and/or equipment in clean and safe working condition. Adheres to and ensures compliance with applicable policies and procedures.

30% Utilizes advanced knowledge in diagnosing, troubleshooting, repairing, restoring, upgrading and installing equipment and software. Resolves issues and makes repairs to complex equipment and systems; escalates unresolved issues to next level or appropriate group.

15% Serves as lead worker, assigning and monitoring the work of others, as assigned. Troubleshoots desktop and network printing problems.

15% Delivering, setting up and operating audio/visual equipment for events. Assisting in scheduling and tracking audio/visual service requests and repairs.

10% Performs other duties as assigned