Product Returns Technical Support Rep

Product Returns Technical Support Rep

Location: 100% Onsite - by Desert Ridge (51 & 101)

Schedule: 7am to 5:30pm or 9am to 5:30pm, Monday through Friday - will be scheduled an 8 hour set shift.

The Global Support Team Representative will answer incoming tickets via email regarding the status of the equipment return. They will be creating RMA's, return shipping labels, and closing cases for all global customers (India and Brazil).

• Must have excellent written communication skills
• Strong Customer Service Skills
• Experience navigating multiple systems at a time
• Experience creating RMA's and creating shipping and return labels is a plus!!

This is a Contract to Hire position based out of Glendale, AZ.

The pay range for this position is $19.00 - $19.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Glendale, AZ.

This position is anticipated to close on Jun 12, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.