Software Quality Analyst; Coordinator of Confidence

Introduction

RTA is looking for a Software Quality Analyst
. This role helps ensure our software is reliable, usable, and ready for the fleet teams who depend on it every day. You will work closely with Product, Engineering, Support, Implementation, and Customer Success to understand requirements, identify risks, validate customer workflows, document defects clearly, and help the team make better release decisions.

• Plan and Execute Quality Strategies
  You will help determine what needs to be tested, how deeply it needs to be tested, and what risks matter most. That may include exploratory testing, structured test cases, regression testing, release validation, data validation, automation‑assisted testing, or workflow‑based scenario testing.
• Validate Real Customer Workflows
  You will think through how fleet maintenance users actually work: creating and managing work orders, maintaining assets, managing parts, processing inspections, reviewing reports, updating records, and depending on the system to be accurate.
• Collaborate Across Teams
  You will work closely with Product, Engineering, Support, Implementation, and Customer Success to clarify requirements, identify risk areas, validate expected behavior, and provide timely feedback.
• Document Defects and Findings Clearly
  You will log defects with clear reproduction steps, expected versus actual results, screenshots or recordings when useful, customer impact, severity, and supporting context.
• Improve Requirements and Acceptance Criteria
  You will help spot ambiguity, missing edge cases, workflow gaps, and assumptions before they become production issues.
• Contribute to Automation and Repeatability
  You do not need to be a pure automation engineer, but you should be comfortable with the idea that repeatable quality work should become more efficient over time. You may work with tools such as Katalon, Playwright, or similar systems to support automated or semi-automated validation where it makes sense.
• Use AI-Enabled Tools Thoughtfully
  You will use AI-enabled tools to move faster and think better: generating test ideas, summarizing requirements, identifying edge cases, drafting test scenarios, reviewing bug histories, improving documentation, and creating repeatable workflows.
• Champion the Customer Experience
  You will keep the end user in mind in every test scenario, anticipating issues that could slow down, confuse, or disrupt the people who rely on our software to do essential work.
• Contribute to Continuous Improvement
  You will proactively suggest improvements to how we write requirements, test features, document workflows, validate releases, use automation, and apply AI-enabled tools to quality work.

• 5+ years of experience in software quality, QA, product testing, application testing, release validation, or a similar role.
• Experience testing SaaS, web applications, business software, workflow‑heavy systems, or other customer‑facing software.
• Experience with exploratory testing, regression testing, structured test cases, requirements validation, and defect documentation.
• Experience working with Product Managers, Software Engineers, Support, and other cross‑functional teams.
• Strong written communication. Clear, structured, no fluff.
• Experience with issue tracking, documentation, or test management tools such as Jira, Confluence, or similar systems.
• Ability to understand customer workflows and translate them into thoughtful test scenarios.
• Ability to prioritize testing based on risk, customer impact, release scope, and business importance.
• Familiarity with AI‑enabled tools used for research, writing, summarization, analysis, workflow improvement, or productivity.
• Proficiency with Microsoft 365 products such as Outlook, Word, Excel, PowerPoint, Teams, and Sharepoint.
• Bachelor’s degree not required, but helpful, especially in a business, technical, product, or analytical field.

• Experience with Katalon, Playwright, or other test automation tools.
• Experience writing, maintaining, or reviewing automated tests.
• Experience with API testing using tools such as Postman, Swagger, or similar.
• Experience testing reports, dashboards,…