Senior Professional Services Consultant
Listed on 2026-07-13
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IT/Tech
Systems Engineer, IT Consultant
Responsibilities
• Lead architecture and design discussions with enterprise technical and executive stakeholders.
• Support customer planning and execution of implementations, upgrades, migrations, and consultative optimizations for Proofpoint’s enterprise-grade Mail Transfer Agent solutions (including Proofpoint Enterprise MTA, Email Protection, Cloudmark Security Platform, Sentrion).
• Act as escalation authority for complex mail flow and deliverability issues.
• Provide recommendations and best practices to optimize Proofpoint technology investment.
• Provide advice on operationalizing Proofpoint MTA solutions and incident response workflows; advise on integrations with relevant Customer platforms.
• Work closely with Proofpoint’s sales team to ensure customer stakeholder needs are met. Partner to develop Proofpoint customer champions.
• Design high-throughput, resilient SMTP routing architectures.
• Optimize deliverability, reputation, and compliance posture.
• Drive high volume messaging service delivery standards and architectural best practices across the Professional Services organization.
• Contribute to strategic initiatives that improve customer adoption and operational maturity.
• Partner with Product/Engineering to shape roadmap based on field insights.
• Provide technical leadership and mentorship across the consulting organization, establishing scalable delivery methodologies and architectural best practices.
- 7-10+ years experience in email infrastructure, MTA operations, or messaging security in a production environment
- Deep expertise in SMTP, routing, authentication (SPF/DKIM/DMARC)
- Experience leading customer-facing architectural discussions in enterprise environments.
- Experience managing complex customer escalations and driving resolution
- Ability to influence technical strategy across multiple stakeholder groups.
- Demonstrated ability to write clear, informative technical documentation and deliverables
- Keen risk identification and resolution skills
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