Senior Operations Project Manager – GenAI Initiatives

Responsibilities

• This job is responsible for managing large projects for an operations department or Line of Business.
• Key responsibilities include directing the research of existing operations, procedures, workflow, product, and service requirements and managing the analysis of assembled data to define problems, including cost/benefit analysis and scope of the project.
• Job expectations include overseeing end-to-end project status, project health, mitigation, and timely escalation and working directly with senior management to set and maintain strategic project direction.
• Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and analyzes reporting and assembled data to define problems.
• Manages and directs project parameters, costs, project testing execution, resource allocation, and cost/benefit analysis.
• Partners with operations management on creating project impact and providing direction and guidance to internal teams.
• Coordinates development of key project deliverables in partnership with various key internal and external business partners.
• Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures.
• Establishes project status routines and tracks critical path deadlines and overall business measures for success.

• Knowledge of the change framework for both AGILE and Waterfall project types; strong emphasis on AGILE methodology, JIRA
• Efficiency in MS Office Suite (Word, Excel, PowerPoint, Visio, MS Project, Teams, Copilot) and Share Point
• 5+ years experience supporting end to end change for medium to large projects, desirable to have experience in an Operations area
• Demonstrate a strong technical and analytical mindset in order to effectively work within a heavy technical driven environment
• Strong problem-solving skills and understanding of business requirements to identify opportunities and develop solutions to improve systems or processes, with an intense focus on collaboration
• Ability to influence decisions with various business partners to include Technology, Sales, and Operations
• Must be able to work efficiently in a high pressure, fast changing environment.
• Demonstrated ability to be detail-oriented on business process concepts
• Ability to effectively support multiple high priority activities concurrently
• Ability to lead projects end to end and to build consensus among different stakeholders
• Strong understanding of DCRS technology
• Strong understanding of Artificial Intelligence technology

• AGILE methodology
• Waterfall methodology
• cost/benefit analysis
• project management
• data analysis
• problem-solving
• technical mindset
• business process concepts
• DCRS technology
• Artificial Intelligence technology

• collaboration
• influence
• detail-oriented
• ability to work under pressure
• ability to manage competing priorities
• leadership
• consensus building
• communication