Tech Support Technician; Helpdesk

Job Title

Tech Support Technician (Helpdesk)

The Tech Support Technician is responsible for answering help desk calls for general tech assistance using the Maricopa Help Desk (MHD) ticketing system. This position also sets up and assists with live events on campus and operates and troubleshoots classroom media systems. The technician must install and troubleshoot basic IT issues for Windows and Mac computers and peripherals while maintaining a high standard of customer support.

• Respond to service calls and help desk tickets; install, configure, and troubleshoot Windows and Mac computer hardware, software, and peripherals while maintaining strong customer service.
• Use the MHD ticketing system to log, track, and document all support activities. Communicate status updates and resolutions clearly and professionally.
• Operate, maintain, and troubleshoot classroom media and instructional technology systems to ensure reliable support for teaching and learning environments.
• Set up, operate, and support audio/visual and technology needs for live events on campus, including presentations, meetings, and special events.
• Perform additional responsibilities as needed to support departmental operations and institutional goals.

High School Diploma or GED and one year of experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment.

OR

An equivalent combination of the conferred degree, education, certification and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

• A. One (1) year of IT support and/or installation work experience.
• B. One (1) year of AV support or installation work experience.
• C. One (1) year of Event support work experience.
• D. Valid IT or AV Certifications.
• E. Associates Degree or college-level tech courses.
• F. One (1) year of relevant full-time MCCCD experience during the previous two years.

• Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving.
• Travel to campus during the interview/selection process at candidate's own expense.
• May be required to travel or be assigned to all MCCCD locations.
• May require numerous evenings or weekends.
• May require prolonged periods of viewing a computer screen.
• May be required to lift or carry up to 50 lbs.
• Climbing stairs and/or ladders to reach assigned areas along with working at heights.

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered.

• Ensure your materials clearly provide information demonstrating how prior experience, knowledge and education meet the minimum and desired qualifications.
• Indicate whether former or current employment is Full-Time or Part-Time, including Adjunct or Associate Professor (must include number of hours worked, contact hours or load).
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, duties, and employer for each position.
• Provide three professional references, preferably current and/or former supervisors. If not provided in the resume, they will be requested at the time of interview.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, age, disability, veteran status or genetic information.

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for MCCCD is available at the Clery Act link.

the MCCCD job site.

Open until filled. First Review date: 02/24/2026. Applications received after the review date may not be screened.