Identity Security Analyst

Scope of Work
The selected resource shall provide technical administration and operational support for
the following technology areas:

• Enterprise backup and recovery platforms

• Okta identity and access management services

• Zscaler internet access and private access services

• Infoblox DNS, DHCP, and IPAM services

• Related integrations, reporting, documentation, and operational support
3. Responsibilities
A. Backup Software Administration

• Administer backup policies, schedules, retention rules, and backup plans.

• Monitor daily backup job status, failures, warnings, and success rates.

• Troubleshoot failed or incomplete backup jobs.

• Perform file-level, server-level, and application-level recovery as required.

• Support backup configuration for virtual machines, physical servers, databases, file
shares, and cloud workloads.

• Validate backup coverage for critical systems.

• Support backup agent installation, upgrade, and removal activities.

• Assist with disaster recovery readiness and recovery testing.

• Generate backup compliance, capacity, and operational reports.

• Maintain documentation for backup procedures, configurations, and escalation
steps.

• Coordinate with application, server, storage, and security teams for backup-related
issues.
B. Okta Administration

• Administer Okta users, groups, applications, policies, and integrations.

• Support single sign-on, multi-factor authentication, lifecycle management, and
provisioning configurations.

• Troubleshoot authentication, MFA, SSO, provisioning, and directory synchronization
issues.

• Review Okta system logs to investigate access issues, failed logins, policy denials,
and user activity.

• Support integration with Active Directory, Microsoft 365, SaaS applications, and
other enterprise systems.

• Assist with Okta policy updates, including sign-on policies, MFA policies, application
access policies, and device trust controls.

• Support access reviews, user deactivation, account lifecycle events, and group
membership validation.

• Document Okta configurations, operational procedures, and troubleshooting steps.

• Assist with security and audit requests related to identity access activity.
C. Zscaler Administration

• Administer Zscaler policies, application segments, forwarding rules, access controls,
and user/group assignments.

• Troubleshoot user access issues related to ZIA, ZPA, Client files, tunnels, app
connectors, and cloud connectors.

• Review logs and analytics to investigate blocked traffic, denied access, application
access failures, and policy enforcement.

• Support SSL inspection policies, URL filtering, cloud firewall rules, security policies,
and exceptions.

• Maintain and update Client files or forwarding profiles as needed.

• Support Zscaler Client Connector deployments, upgrades, and user troubleshooting.

• Monitor Zscaler service health, connector status, and policy effectiveness.

• Document Zscaler configuration standards, troubleshooting procedures, and
operational runbooks.
D. Infoblox DNS Administration

• Administer Infoblox DNS, DHCP, IPAM, Grid, and DNS view configurations.

• Create, modify, and delete DNS records, DHCP scopes, reservations, fixed addresses,
and IPAM objects.

• Support DNS zones, forwarders, views, name servers, and delegated domains.

• Troubleshoot DNS resolution, DHCP lease, Grid replication, member
synchronization, and service availability issues.

• Monitor Grid health, service status, replication status, and system alerts.

• Support Infoblox upgrades, hotfixes, backups, and configuration validation.

• Manage role-based access controls for DNS/DHCP/IPAM administration.

• Review audit logs and administrative activity as required.

• Assist with cloud-hosted Infoblox appliances in Azure or AWS, where applicable.

• Maintain operational documentation, configuration standards, and troubleshooting
guides.
4. Deliverables

• Consultant will be expected to provide:

• Weekly or monthly operational status reports.

• Backup job health and compliance reports.

• Okta access, authentication, and policy review reports.

• Zscaler access, policy, and application troubleshooting summaries.

• Infoblox DNS/DHCP/IPAM change and health reports.

• Updated technical documentation and runbooks.

• Incident and problem resolution summaries.

• Change request documentation.

• System configuration and access review documentation.

• Recommendations for operational improvements.