Technology Support Technician- AZ- Information Technology Services

Position Summary

The Technology Support Technician is responsible for delivering excellent customer service experience and technical support to all members of Midwestern University. This position will support the Midwestern University Campus and Clinic environment. The Technology Support Technician will support all systems including but not limited to computers, printers, wireless devices, projectors, microphones, sound systems, and any technology that is used by Midwestern University Community.

This position is responsible for first line support to all academic facilities on campus including classrooms, lecture halls, and conference rooms. This position reports to the Manager of Support Services. Occasional evening or weekend hours may be required.

• Support technologies deployed by ITS, this includes desktop productivity applications, computers, laptops, mobile devices, tablets, printers, and other specialized software and hardware
• Respond immediately to all emergency type calls that affect student education in the classrooms, lecture halls, and labs.
• Support all AV-related technology including projectors, microphones, videoconferencing setup, and audio/video on Information Technology Infrastructure
• Answer end-user desktop computing questions via telephone and email
• Assist in taking incoming calls via the support queue when Support Center staff are not available
• Maintain operation of all AV hardware, and display services, and follow proper inventory procedures
• Demonstrate the use of technology used in the classrooms, lecture halls, and labs.
• Serve as point of contact for all faculty and staff to schedule audio-visual services
• Assist with repairs completed internally or by external technicians
• Participate in the support of outside groups requiring Media Resources services as deemed appropriate by the Midwestern University
• Maintain department consumables related to technology ITS must replace.
• Perform upgrades on computers which include replacing computers and includes all associated peripherals such as printers, scanners, and copiers
• Assist end users with high-level application usage questions and technical issues related to services in the classrooms, lecture halls, and labs.
• Document, track, and monitor problems using an internal ticketing system to ensure resolution.
• Maintain hardware and software inventory systems up to date
• Support special events in which AV technology is used such as graduations, white coat events or any other event that requires AV support
• Support all simulation center related technologies include set-up and working at simulation events
• Perform other duties as assigned

• Support technologies deployed by ITS, this includes desktop productivity applications, computers, laptops, mobile devices, tablets, printers, and other specialized software and hardware
• Respond immediately to all emergency type calls that affect student education in the classrooms, lecture halls, and labs.
• Support all AV-related technology including projectors, microphones, videoconferencing setup, and audio/video on Information Technology Infrastructure
• Answer end-user desktop computing questions via telephone and email
• Assist in taking incoming calls via the support queue when Support Center staff are not available
• Maintain operation of all AV hardware, and display services, and follow proper inventory procedures
• Demonstrate the use of technology used in the classrooms, lecture halls, and labs.
• Serve as point of contact for all faculty and staff to schedule audio-visual services
• Assist with repairs completed internally or by external technicians
• Participate in the support of outside groups requiring Media Resources services as deemed appropriate by the Midwestern University
• Maintain department consumables related to technology ITS must replace.
• Perform upgrades on computers which include replacing computers and includes all associated peripherals such as printers, scanners, and copiers
• Assist end users with high-level application usage questions and technical issues related to services in the classrooms, lecture halls, and labs.
• Document, track, and monitor problems using an internal ticketing…