Manager, Enterprise Systems- AZ​/IL- Information Technology Systems

Summary

The Manager, Enterprise Systems leads the Information Technology Services team responsible for the design, delivery, and ongoingoperation of Midwestern University’s cloud enterprise systems portfolio, including Oracle Fusion Cloud (HCM, ERP, EPM, Financial Aid, and Student) and the Jaggaer Procure2

Pay system. The positionsupervises the functional analysts supporting each Oracle Fusionpillar and the technical analysts responsible for integrations,conversions, reporting, and custom development.

• Team Leadership and Supervision
  • Supervise the functional analysts supporting the HCM,Finance/EPM, Financial Aid, and Student pillars and the technical analysts responsible for integrations, conversions, reporting, andcustom development
  • Assign work, set priorities, and manage the performance and professional development of direct reports, including hiring,onboarding, coaching, performance evaluation, and succession planning
  • Balance team capacity across implementation projects, ancillarysystem remediation, and production support in coordination with the Senior Project Manager, Enterprise Systems
  • Foster a culture of accountability, collaboration, and continuous improvement within the ITS team supporting cloudenterprise systems
  • Build and maintain the team’s Oracle Fusion Cloud skill base,including Drivestream Academy participation, certification paths,and cross-training that reduces single points of knowledge
• Solution Delivery and Technical Analysis
  • Direct the University’s functional and technical delivery work across the Oracle Fusion pillars, including configuration,functional design, data conversion, integration development,reporting, and extensions
  • Review and approve technical designs, integrationspecifications, conversion mappings, and configuration decisionsfor adherence to institutional standards and to the targetarchitecture
  • Oversee the analysis and delivery of technical changes toancillary systems and integrations affected by the new General Ledger Chart of Accounts structure, including Epic, Jaggaer,Transact/IDX, and Vetspire, in support of project plans maintainedby the Senior Project Manager
  • Direct the team’s work on the University’s integration estate,ensuring that interfaces between cloud enterprise systems and clinical, academic, and auxiliary applications are documented,monitored, and maintainable
  • Ensure that unit, system, and user acceptance testing are executed with appropriate rigor and that defects are tracked to resolution
  • Establish and enforce standards for documentation, source control, migration, and release management across the portfolio
• Post-Implementation Operations and Optimization
  • Lead the transition from implementation to Hyper Care and AMSfor each pillar, ensuring operational readiness, knowledge transfer to the ITS team, and a clean hand-off of production support responsibilities
  • Manage the ongoing performance, reliability, and continuous optimization of Oracle Fusion Cloud and other cloud enterprise systems, including quarterly Oracle updates, AMS quarterlyoptimization visits, and planned enhancement cycles
  • Own production support for the cloud enterprise systems portfolio, including incident response, root cause analysis,service level performance, and escalation to Oracle and Drivestream
  • Partner with the Enterprise Systems Architect, the FDIFunctional Owner, and the FDI Technical Owner to ensure that cloud platform changes preserve data integrity, integration stability,and institutional reporting
  • Maintain a forward-looking technical roadmap of enhancements,optimization opportunities, and future cloud enterprise systemscapabilities aligned with Midwestern University’s strategic plan,and refer initiatives requiring project structure to the Senior Project Manager, Enterprise Systems
• Vendor and Partner Management
  • Manage the ongoing operational relationship with Drivestream,Inc. for Application Managed Services, including work intake,prioritization, quality, and consumption of AMS hours
  • Coordinate with Oracle Corporation through the Oracle Customer Success Manager on platform matters, service requests, and releasereadiness
  • Coordinate ancillary vendor relationships that support thecloud enterprise systems portfolio, including integration partners,reporting and analytics vendors, and third-party service providers
  • Monitor ongoing vendor performance against service-levelcommitments and contractual obligations, and recommend renewal,expansion, or remediation
• Data Governance, Security, and Compliance
  • Partner with the Enterprise Systems Architect, Information Security, and Institutional Research to implement and enforce data governance, access management, and audit practices across cloudenterprise systems
  • Own role design, segregation of duties, and periodic accessreview for the Oracle Fusion Cloud environment in partnership withthe functional pillar owners and Internal Audit
  • Ensure that cloud enterprise systems operations comply with applicable regulatory, contractual, and institutional…