Business Analyst

Job Title

Business Analyst

The City of Glendale's Innovation & Technology department focuses on the delivery and operations of vital IT infrastructure, computer support, IT governance, project management, as well as support and maintenance of enterprise applications, data analytics, GIS services, and cybersecurity.

The Business Analyst is responsible for analyzing business requirements and providing functional support for an assigned department. Job duties include focusing on specific departmental applications or hardware; developing systems based on detailed specifications and operating as a liaison among business and Innovation & Technology stakeholders to elicit, analyze, communicate, and validate features and requirements for changes to business processes, policies, information, and information systems.

This position is: FLSA Exempt, and will be paid a salary regardless of hours hours worked per week. A Grade 410 with an annual salary between $76,709.00 - $.

The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment. Below are some City of Glendale benefits resources for your review: 2026 - 2027 Benefits Guide (Download PDF reader) City of Glendale's Benefits Page The City of Glendale also offers Regular status positions the following: 10.5 paid holidays per year, and full-time employees are also granted an additional 12 hours of holiday special leave per calendar year to celebrate their cultural or religious holidays Vacation leave accrues at: 5.33 hours per pay period (138 hours/17.25
* days per year) Increases to 6.12 hours per pay period after 5 years Then caps out at 7.6 hours per pay period after 10 years of service Sick leave accrues at 4.4 hours per pay period (114 hours/14.25 days
* per year)
* Days per year estimates are based on an 8-hour work day.

This position participates in the Arizona State Retirement System (ASRS). Contribution is mandatory, and deducted every pay period The current contribution rate is 11.98%

The City of Glendale is the West Valley's entertainment nexus; whether it's attending a world-class sporting event at State Farm Stadium, enjoying a concert at Desert Diamond Arena, or shopping and dining at the Westgate Entertainment District, as a City of Glendale employee, you'll be right in the middle of it all! Glendale is centrally located within the west valley and has convenient access to the 101, 303, US 60, and I-10 freeways.

With development happening all around the city, you will notice new homes and businesses being constructed frequently. At the City of Glendale you'll have the opportunity to interact and engage with a highly diverse, dedicated, and skilled group of professionals. It is one of the best places to work, to grow your career, skills, and advance your future.

Works as a member of cross-functional teams to help design solutions. Leads requirements gathering, reporting needs assessments, future state design and fit-gap analysis workshops with business stakeholders to determine desired technology and non-technology goals, priorities, and resources.

Responsible for software development lifecycle, which may include the following:
Develops business requirements for Requests for Proposals; clearly communicates technical specifications and technical deliverables, verbally and in writing, with the development team; creates preliminary outlines used to guide product coding, development, and implementation.

Develops traceability matrices from business requirements. Validates the service is "fit for purpose" and requirements are being met.

Designs future state by analyzing requirements; developing workflow and constructing workflow charts and diagrams; studying system capabilities.

Develops and executes test plans. Provides user testing management for assigned projects. Ensures issues are identified, tracked, reported and resolved in a timely manner.

Determines departmental business issues and data challenges, elicits requirements from end-users to develop functional and system design specifications.

Creates and maintains a variety of system reports, which may involve complex programming of software, databases, and/or other related systems to support the business needs of the department.

Monitors and approves system security, updates and maintains system security records and permissions, and performs security reviews and audits as assigned.

Performs problem and/or process identification and definition; analyzes problems and takes corrective action or makes recommendations.

Assists in providing technical direction and support, including budget projections, for the assigned functional area in determining current and future software and hardware needs. May prepare and monitor a program budget or provide recommendations for the budget regarding computer equipment and systems for a department.

Identifies and researches trends and developments and makes…