Clinical Service Desk Analyst I

Department Name: Banner Staffing Services-AZ

Work Shift: Day

Job Category: Information Technology

A rewarding career that fits your life. Banner Staffing Services offers a world of opportunities to make an impact on one of the country’s leading health systems. If you’re looking to leverage your abilities — you belong at Banner Staffing Services.

We are currently seeking a Clinical Service Desk Analyst to support Banner Health’s Electronic Health Record users throughout the Banner System. As part of this team, the Clinical Service Desk Analyst will be providing remote support to providers, nurses, and support staff in the use of the electronic health record for documentation of care given to patients in the acute and ambulatory settings.

As part of the Clinical Service Desk team, the analyst will have the opportunity to work InTouch from home . This team supports the end users 24/7 and schedules may be subject to change as support needs change. This team primarily supports the Cerner Millennium electronic health record suite which includes but is not limited to Power Chart, Power Chart Maternity, Revenue Cycle, and Ambulatory, as well as tools used in the record such as Dragon Medical One, Clinical Connectivity, Bar Code Medication Administration, and other applications and tools.

In this role, you will also need to possess basic hardware troubleshooting skills to assist in first line issue resolution. You will offer expert electronic health record knowledge to providers and support to ensure that we are making healthcare easier for our patients, so that their lives can be easier. The ideal candidate should have a minimum of 3 years of Banner Cerner EHR experience (such as a “super user”), excellent communication/troubleshooting skills.

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.

As a valued and respected Banner Health team member, you will enjoy:

Competitive wages

Paid orientation

Flexible Schedules (select positions)

Fewer Shifts Cancelled

Weekly pay

403(b) Pre-tax retirement

Employee Assistance Program

Employee wellness program

Discount Entertainment tickets

Restaurant/Shopping discounts

Auto Purchase Plan

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education) is required.

Must live in one of the following states: AZ, CA, CO, NE, NV, WY

This position provides IT Clinical Application customer support expertise for EHR and other related clinical applications. The scope of this coverage includes both Acute and Ambulatory care settings. The incumbent answers, logs and resolves customer issues and provides supplemental training via a centralized, remote call center structure. In addition, incumbents provide clinical application support for various teams, work groups, committees, and project implementations.

This position supports the organizational vision and direction for Banner Health’s EHR applications, design, management, and related workflow. The Clinical Service Desk Analyst I serves as a liaison between the facility or specialty area, onsite clinical application support staff, and the Information Technology team to communicate user needs and facilitate system modification to meet user needs.

• Maintains up-to-date knowledge of trends and advances in the field of Healthcare IT, as well as new developments in computer hardware and software technology. Maintains up-to-date knowledge of nursing practices, regulatory standards, and organizational direction. Utilizes this knowledge in supporting users and process teams.
• Answers, resolves, documents, and triages incoming calls, e-mails, and Instant Messages to the Clinical Service Desk queue in a timely fashion. Receives…