Clinical Application Manager, Ancillary - AZ​/IL

Clinical Application Manager, Ancillary Applications- AZ/IL

Job Category: Staff

Requisition Number: CLINI
004397

• Posted :
  May 12, 2026
• Full-Time

Showing 1 location

Arizona MS Clinic
19389 N. 59th Avenue
Glendale, AZ 85308, USA

Arizona MS Clinic
19389 N. 59th Avenue
Glendale, AZ 85308, USA

• Pay or shift range: $130,000 USD to $145,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Summary

The Clinical Application Manager, Ancillary Applications reports to the Director of Clinical Applications and is responsible for providing technical leadership and guidance to a team of Clinical Specialists and Analysts that support the outpatient clinical workflows for current PM/EHR applications, as well as our supporting clinical application workflows throughout Midwestern University clinics. This position supervises this team, manages project requests and timelines, and partners with clinic staff in developing efficient workflows within the PM/EHR applications (Epic, Vet Spire) and other ancillary systems.

Management Responsibilities:

• Manage, hire, train, and provide technical leadership and performance management to the Clinic and AHI current PM/EHR team, ensuring team adheres to university and departmental policies and procedures.
• Maintain the scope, schedule, and quality of assigned projects for specified application area or team.
• Organize and prioritize new project requests to identify order of completion.
• Establish clear expectations for team members, including delegating tasks at each phase of the specified project, ensuring the team meets stated deadlines, and assisting the team with resolving any obstacles they may encounter.
• Work closely with the project director and other project managers to coordinate activities.
• Keep the business community actively engaged in the project.
• Advise and coach team members by providing guidance on project issues, key success factors of the project, and lessons learned.
• Share with team members the positive effects of innovation and system capabilities.
• Reinforce the importance of the project in partnership with executives, and project director; provide consistent communication to the project team.

Core Responsibilities:

• Actively participate in problem-solving and troubleshooting issues, implementing, and documenting solutions for team to follow. Deliver high-quality support and service to end-users.
• Guide workflow design, build and test the system, and analyze other technical issues associated with the ancillary systems connected with the Epic system, as well as MWU legacy systems.
• Maintain and manage the AHI and ancillary system workflows including documenting policies, procedures, and methodologies implemented in support of changes or enhancements.
• Review and resolve support tickets submitted by the MWU community.
• Assist with troubleshooting and maintaining the server infrastructure that is needed to support MWU applications.
• Hold meetings with team members and clinic leadership to review the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.
• In consultation with the Director of Clinical Applications, plan, coordinate, and support the implementation of new systems, system modifications or the discontinuation of existing systems and related equipment.
• Review the status of projects and issues, on an ongoing basis with leadership.
• Own integrated efforts that span multiple applications such as BCA, Cutover, ETC.
• Collaborate with various vendors and MWU leadership, and end users to ensure the system meets MWU clinics business needs regarding the project deliverables and timeline.
• Other duties as assigned.

Supervisory Responsibilities

This job has supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be able to work in a constant state of alertness and safe manner and have regular, predictable,…