Technology Specialist

Job Description

Glendale Elementary School District

The position of Technology Specialist is for the purpose/s of providing ongoing maintenance,

support, technical assistance, and documentation for level I technical support for District

technologies; resolving problems and/or determining appropriate direction for resolution.

• Serves as a primary point of contact for customers seeking technical assistance.
• Performs level I support based on directives from supervisor and work orders from District employees.
• Conducts routine installation, maintenance, and support to end-user devices, network connectivity, and application support as appropriate. Areas of technology support include Hardware repair, Network topology, wireless connectivity, Standard operating system installation and troubleshooting, Root-cause analysis, Telephony, Software/application support, Audio/visual hardware (projectors, interactive displays)

• Collaborates with Information Technology Department staff for projects and resolving issues requiring level II or specialized support.
• Coordinates with schools and departments organization-wide for resolving technology-related requests and implementing projects.
• Communicates with highly proficient communication and customer-service focused skills in person and electronically.
• Documents relevant work order information, resolution, communication with IT Department staff and customers.

• Conducts periodic inventory of district technology hardware.
• Transports tools, equipment, and software as needed.

Participates in meeting and training as directed.

Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

SKILLS are required to perform multiple, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: preparing and maintaining accurate records; maintaining, troubleshooting, and repairing technology equipment including software applications and operating systems; utilizing professional communications etiquette and documentation.

KNOW LEDGE is required to perform basic math, including calculations using fractions, percents, and/or ratios; read technical information, com pose a variety of documents, and/or facilitate group discussions; and analyze situations to define issues and draw conclusions. Knowledge based competencies required to satisfactorily perform the functions of the job include:
Windows based computer hardware, virtual desktops, basic networking, software, and hardware configurations, hardware/software troubleshooting; current generation software applications.

ABILITY is required to schedule activities and/or meetings; often gather, collate, and/or classify data; and consider a wide variety of factors when using equipment. Flexibility is required to work with others in a wide variety of circumstances; work with data utilizing defined and similar processes; and utilize equipment under a variety of conditions for multiple purposes. Ability is also required to work with a significant diversity of individuals;

work with a variety of data; and utilize a wide variety of types of job-related equipment. Problem solving with data requires independent interpretation of guidelines; and problem solving with equipment is moderate to significant. Specific ability based competencies required to satisfactorily perform the functions of the job include: scheduling activities, meetings, and/or events; gathering, collating, and/or classifying data; prioritizing workload;

triaging reported issues; considering a number of technical and non-technical factors when using equipment and working with customers; routinely lifting up to 15lbs. above the head and 50lbs. to waist height (with or without reasonable accommodations).

Responsibilities include:

working under limited supervision following standardized practices; communicating effectively; functioning well in a team environment. Informing and/or advising others.

The usual and customary methods of performing the job's functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling, some climbing and balancing, frequent stooping, kneeling, crouching, and/or crawling and…