Resident Manager II - AH

Overview

The Resident Manager II manages a low to moderate-income site of a housing community with more than 25 residents. The job involves ensuring the property's fiscal, physical, and social soundness and overseeing its day-to-day operations.

Note: Due to the various communities’ sizes and complexities, this position must also have a dotted-line relationship with the Resident Services Coordinator position to ensure the continuity of information flow.

• Collects, deposits, and processes all Accounts Receivable every month.
• Collects, processes, and remits all Accounts Payable documentation regularly scheduled monthly.
• Maintains current Emergency Contact Sheets for all Residents.
• Maintains vendor contracts and work orders and ensures repairs are completed satisfactorily before payment.
• Performs or arranges to be performed required security, maintenance, custodial, upkeep, or reconditioning of property as specified in management services or lessee’s agreement, as necessary to ensure a safe living environment.
• Performs or arranges for the renovation of dwelling units upon vacancy and ensures that the unit is ready for new residents by the scheduled move-in date to ensure minimal vacancy loss.
• Prepares a periodic, at least quarterly, inventory of building contents and property condition and forwards the listing to the Operations Supervisor for review.
• Interior audits of all dwelling units are conducted at least semi-annually to ensure the safety of the residents.
• Addresses resident complaints, aids in problem-solving, responds to emergencies, and takes appropriate remedial action.
• Performs all other related duties as assigned.

• Effective oral and written communication skills appropriate to the audience's needs.
• Ability to develop and deliver effective presentations live via online or virtual mediums.
• Excellent collaboration and team-building skills.
• Effective conflict management skills.
• Ability to effectively build relationships with customers and executive management.

• Demonstrates a high level of accuracy, even under pressure.
• Excellent organizational skills.
• Ability to perform work independently with minimal supervision.
• Ability to exercise sound judgment and make decisions based on accurate and timely analysis.

• Demonstrated time management and priority-setting skills.
• Ability to simultaneously handle multiple priorities.
• Ability to work in a fast-paced, dynamic environment.
• Ability to prioritize responsibilities and organize workload to ensure that time frames are met and the work is completed within deadlines.
• Demonstrated ability to define, develop, and analyze performance measures and metrics; exercise sound judgment and make decisions based on accurate and timely analysis.

• Education or equivalent qualifications:
  High School/GED or Bachelor Degree in Business Management (essential/preferred depending).
• Experience or equivalent qualifications:
  Minimum 1 year;
  Preferred 2 years;
  On-site Resident Services Manager level work;
  Similar work with special needs or low-to-moderate-income residents.