Assistant Manager - RDC

Job Title

Provides oversight, leadership and achievement of results for multiple Retail Donation Centers (RDC) for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities.

• Executes operations plan to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for Retail Donation Center's (RDC's).
• Ensures payroll costs and operating costs are managed to budget.
• Ensures team members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution.
• Coordinates with the Manager of Donor Services to analyze, identify and execute strategic goals and objectives.
• Ensures locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Maintains the day-to-day operations of multiple RDC sites including managing and meeting team member and customer needs.
• Ensures that team members are operating per company standards and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to team members and the business.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Ensures that RDC Team Members are well-trained and fulfill their duties and responsibilities.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of RDC Team Members.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Plays critical role in driving company culture change efforts and change management processes.
• Performs other related duties, as assigned.

• High School Diploma or GED equivalent required
• 3+ years supervisory experience required
• Ability to speak and read English proficiently
• Must be at least 18 years of age or older
• Proficient in Microsoft Office Suite
• Valid drivers' license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off;
  Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is:
Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other.

With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race, color, religion, sex, national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at  option 5.