Operations Manager – Configuration

Responsibilities

• Manage and lead ACH core configuration operations
• Oversee a team responsible for timely and accurate execution of ACH setup requests, testing, and ongoing communication with internal partners and external clients
• Maintain strong day‑to‑day operational performance while driving automation, process simplification, and improvement of workflows
• Act as a change leader who balances operational stability with modernization efforts
• Partner closely with subject matter experts to leverage institutional knowledge, reduce complexity, and redesign processes to improve efficiency and scalability
• Lead high‑performing teams through clear goals, accountability, ongoing feedback, and development
• Ensure compliance with corporate policies and applicable federal and state regulations, and participate in the review and enhancement of systems, processes, and controls supporting ACH operations

• Bachelor’s degree, or equivalent work experience
• Typically five or more years of relevant experience
• Demonstrated change management experience, including automation and process redesign
• Strong knowledge of ACH operations; familiarity with ACH PEP+ a plus
• Ability to maintain established operations while driving future‑state improvements
• Experience simplifying complex, legacy processes
• Ability to effectively partner with and leverage subject matter experts
• Strong communication, stakeholder management, and people leadership skills
• Ability to manage multiple priorities in a fast‑paced environment
• Experience leveraging and leading global teams desired, including offshore resources