Senior Manager , Operations Improvement, Facility

Position Summary... What you'll do...

As a Senior Manager, Operations Strategy & Transformation, you will lead complex, cross-functional initiatives that improve business processes, strengthen operational performance, and drive meaningful change across the organization. You'll partner with business leaders and stakeholders to develop strategic solutions, oversee project execution, and ensure sustainable adoption of new processes, tools, and ways of working.

• Drive the execution of multiple business plans and strategic projects by identifying operational needs, prioritizing initiatives, and developing actionable plans that align with organizational goals.

• Remove barriers to execution, establish performance expectations, monitor outcomes, and adjust strategies as needed to ensure success.

• Develop contingency plans and foster a culture of adaptability, innovation, and continuous learning.

• Lead multiple projects simultaneously from initiation through implementation.

• Define project scope, objectives, milestones, deliverables, resources, timelines, and success metrics.

• Coordinate project planning activities, manage governance processes, track changes, and ensure critical issues are resolved effectively.

• Monitor budgets, manage project costs, and provide regular updates, presentations, and executive-level reporting to stakeholders.

• Analyze current business processes, workflows, governance models, and operational performance to identify opportunities for improvement.

• Design and implement scalable solutions that simplify processes, improve efficiency, and enhance business outcomes.

• Partner with cross-functional teams to build alignment, gain stakeholder buy-in, and ensure solutions are sustainable and executable.

• Lead operational change initiatives and support adoption through effective communication, training, and performance measurement.

• Oversee content management initiatives by prioritizing requests and ensuring high-quality content experiences across internal platforms.

• Design, develop, automate, and maintain tools, templates, resources, and communication frameworks.

• Collaborate with stakeholders to develop engaging digital content that aligns with content governance standards and organizational priorities.

• Monitor content effectiveness, conduct audits, and implement improvements to maintain quality, compliance, and user engagement.

• Evaluate organizational needs and design change management strategies that improve adoption and operational effectiveness.

• Partner with stakeholders to simplify processes and support behavior change through appropriate tools, resources, training, and communications.

• Monitor program performance against established metrics and continuously refine approaches based on feedback and results.

• Identify post-implementation opportunities and drive enhancements that maximize business impact.

• Lead, mentor, and develop associates through coaching, performance management, and career development opportunities.

• Create an inclusive, team-based work environment where associates feel valued, connected, and empowered to succeed.

• Establish clear expectations, recognize achievements, and foster a culture of accountability, collaboration, and continuous growth.

• Collaborate closely with business partners, leaders, and cross-functional teams to identify needs and deliver effective solutions.

• Influence decision-making through strong communication, business acumen, and data-driven recommendations.

• Continuously evaluate business plans, programs, and initiatives to identify opportunities to improve efficiency, effectiveness, and organizational impact.

• Experience leading large-scale projects, process improvement initiatives, and organizational change programs.

• Strong project management, stakeholder management, and strategic planning capabilities.

• Proven ability to analyze complex business challenges and drive sustainable solutions.

• Experience leading teams and developing talent in a fast-paced environment.

• Strong communication, presentation, and influence skills across all levels of the organization.

• Ability to manage competing priorities while delivering measurable business results.

• Experience with content management, communications strategy, governance, and operational excellence initiatives is preferred.

• Build high-performing, inclusive teams where associates feel seen, supported, and empowered to thrive.

• Foster collaboration through strong relationships, trust, and meaningful communication.

• Attract, develop, and retain top talent while recognizing contributions and accomplishments.

• Model Walmart's values and uphold the highest standards of ethics, compliance, and accountability.

• Lead with humility,…