Program Manager - Glendale, AZ

Posted Wednesday, August 26, 2026 at 9:00 AM

Since 1971, A New Leaf has been dedicated to its mission of “Helping Families…Changing Lives,” making a positive impact on the lives of over 24,000 people annually in the Phoenix Metropolitan area. A New Leaf is committed to empowering individuals and enriching communities through transformative services. Guided by our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—we strive to create meaningful, lasting impacts in the communities we serve.

A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating meaningful, lasting impacts in the communities we serve.

Mon - Fri 9am - 5pm (plus on call)

The Program Manager provides leadership and oversight for the Faith House Emergency Shelter, ensuring safe, trauma-informed, participant-centered services and effective 24-hour shelter operations. This position manages program operations, staff performance, service delivery, reporting, compliance, and program resources, and partners with the Program Director to support program performance, quality improvement, and organizational objectives.

• Provide leadership and oversight for daily program operations, service delivery, staffing, and the shelter environment to ensure safe, effective, trauma-informed, and participant-centered services.
• Supervise, coach, develop, and evaluate assigned supervisory staff, establishing clear performance expectations, accountability, and professional development goals.
• Provide oversight of staffing levels, schedules, workloads, and coverage across program functions to support appropriate staffing and continuity of 24-hour shelter operations.
• Lead recruitment, selection, onboarding, performance management, corrective action, employee development, and other personnel processes for assigned staff in partnership with Human Resources and the Program Director, as appropriate.
• Ensure timely completion of employee orientation, competencies, performance evaluations, supervisory documentation, and required training within assigned areas of responsibility.
• Provide leadership, guidance, and support to supervisory staff in addressing employee performance, conduct, staffing, operational, and service-delivery matters; elevate significant matters to the Program Director and Human Resources, as appropriate.
• Exercise sound judgment and independent decision-making within assigned authority regarding program operations, staffing, participant concerns, safety, service delivery, and allocation of program resources.
• Promote and reinforce culturally responsive, trauma-informed, and participant-centered practices throughout program operations, including professional boundaries, confidentiality, respectful communication, and appropriate response to participant needs.
• Monitor program operations and ensure compliance with agency policies, licensing standards, contractual and funding requirements, confidentiality standards, applicable best-practice standards, and federal, state, and local requirements.
• Oversee program reporting processes and ensure timely, accurate, and complete documentation, reports, narratives, data, and performance measures required for program operations, grants, contracts, funding sources, and organizational reporting.
• Review and approve program reports, operational updates, compliance documentation, required narratives, and other assigned submissions within established timelines.
• Review and analyze program data, participant census, service trends, performance measures, and operational needs to identify risks, trends, service gaps, and opportunities for program improvement.
• Monitor documentation and data quality and ensure appropriate follow-up and corrective action when reporting, documentation, or compliance deficiencies are identified.
• Provide oversight and guidance in addressing participant needs, crisis situations, safety concerns, grievances, service…