General Manager

Center Court Pickleball Club General Manager

Full-Time | Glendale, AZ |

Reports to:

Director of Club Operations and Performance

Club Operations

Glendale, AZ

Director of Club Operations & Performance

The General Manager of Center Court Pickleball Club – Glendale is the driving force behind the club's growth, culture, and daily performance. This is a sales-first leadership role: the GM owns new membership production at the Glendale location, is accountable for hitting monthly net membership targets, and is expected to lead from the front — personally engaging prospective members, coaching staff on conversion, and building the kind of member experience that makes cancellations rare and referrals constant.

Beyond sales, the GM is responsible for the complete operation of the club — from staffing and programming to facility standards and financial results. The Glendale club is a growth priority for CCP, and this leader will be central to turning that opportunity into outcomes.

• A growing, thriving membership base driven by consistent new member acquisition and strong retention
• A Glendale club that hits and exceeds monthly Net Membership Sales (NMS) targets
• A high-performing, fully staffed team that executes CCP's service and sales standards every day
• A clean, well-maintained, operationally excellent facility that members are proud to call their club
• Leagues, clinics, tournaments, open plays, and events that fill the courts and drive engagement
• A culture of accountability, hospitality, and growth that reflects CCP's core values at every touchpoint
• Accurate financial management, reporting, and cost control in line with budget expectations

• Own the Glendale club's monthly Net Membership Sales goal - this is the GM's #1 priority
• Personally engage with prospective members on the floor, via phone, and through follow-up outreach - the GM is an active seller, not just a manager of sellers
• Train, coach, and hold the club's Member Services team accountable for lead conversion, tour execution, and membership closes
• Track the daily and weekly membership pipeline - leads, tours booked, tours completed, closes, and cancellations
• Partner with the Regional Director of Sales on membership campaigns, promotional offers, and conversion strategy
• Drive referral programs, community outreach, and local business partnerships to grow the top of the membership funnel
• Analyze cancellation trends and implement proactive retention strategies to protect the club's active base
• Coordinate with the Company Marketing Manager to align local promotions and events with membership growth objectives

• Oversee the daily operation of the Glendale facility — courts, lobby, pro shop, and all common areas — maintaining a consistently high standard of cleanliness, safety, and presentation
• Manage the club's operating budget, including revenue tracking, expense management, and monthly financial reporting to corporate
• Develop and execute the club's programming calendar — leagues, clinics, open plays, tournaments, and member events — in coordination with the Pickleball Experience Manager
• Ensure all court scheduling, reservations, and Court Reserve platform management are accurate and up to date
• Manage vendor relationships and coordinate with Facilities for maintenance, repairs, and capital needs
• Ensure full compliance with CCP operational standards, safety protocols, and corporate policies

• Recruit, hire, onboard, and develop all club-level staff — Member Services Associates, Pickleball Experience Manager, Court Coaches, and support staff
• Set clear performance expectations, conduct regular coaching conversations, and deliver formal performance reviews
• Build and maintain a full staffing schedule that ensures appropriate coverage during peak and off-peak hours
• Create a team culture built on CCP core values:
  Energy, Accountability, Teamwork, Community, Hospitality, and Growth Mindset
• Escalate HR concerns, performance issues, and staffing gaps to corporate leadership in a timely manner

• Establish a floor presence…