Operations Manager

About the role

For decades, The Mortgage Law Firm has been a trusted name in default legal services, providing comprehensive solutions to mortgage servicers, banks, investors, and other financial institutions. Our success is built on a deep understanding of the industry, strong relationships, and an unwavering commitment to client service.
We take pride in being more than just legal counsel—we are a dedicated partner to our clients, ensuring they have the resources, support, and legal guidance needed to navigate complex regulations and mitigate risk. Whether through ongoing legal representation, training sessions, or industry advocacy, we work alongside our clients to drive success.

• Oversee operational processes supporting litigation, deed-in-lieu, and eviction inventories.
• Identify process gaps and inconsistencies that affect timelines, quality, compliance, or client satisfaction.
• Monitor contested, complex, aged, and high-risk matters requiring elevated operational oversight.
• Work closely with attorneys and legal staff regarding operational requirements, deadlines, documentation, and escalations.
• Establish and maintain standardized workflows, checklists, controls, and reporting where appropriate.
• Ensure handoffs between foreclosure, litigation, deed in lieu, eviction, title, and other affected departments are documented and completed.
• Serve as the primary operational escalation point for assigned judicial services.
• Research, track, and resolve escalated matters affecting timelines, compliance, client expectations, or workflow efficiency.
• Conduct root-cause analysis for recurring issues and service failures.
• Develop corrective-action plans, assign ownership, establish deadlines, and monitor completion.
• Partner with clients, attorneys, and internal departments to resolve operational concerns.
• Track escalation trends and provide concise reporting to the Director of Judicial Operations and other leadership.

• Establish and maintain quality-review processes for assigned judicial operations.
• Validate adherence to client requirements, court requirements, investor guidelines, firm policies, and documented procedures.
• Conduct file audits, operational reviews, and targeted reviews of high-risk process steps.
• Monitor recurring defects and implement corrective and preventive measures.
• Maintain current procedures, checklists, training materials, and reference resources.
• Support client audits, internal reviews, and compliance initiatives.

• Evaluate workflows and implement improvements that increase efficiency, accuracy, transparency, and service quality.
• Support technology initiatives, automation efforts, workflow redesign, and case-management system enhancements affecting judicial operations.
• Translate client directives, legal requirements, and operational changes into documented procedures and staff instructions.
• Lead implementation of new or revised workflows, including testing, training, rollout, and post-implementation review.
• Coordinate with other departments when process changes affect shared workflows or handoffs.
• Provide direct day-to-day leadership, coaching, and support to judicial operations staff.
• Assign work, set priorities, review quality, and maintain appropriate coverage.
• Participate in interviewing, hiring, onboarding, training, and performance management.
• Develop subject-matter expertise and accountability throughout the department.
• Establish cross-training and succession coverage for critical processes.
• Address performance, attendance, conduct, training, and workflow issues promptly in coordination with Human Resources and the Director of Judicial Operations.
• Promote teamwork,…