Director, Operations and Facilities

Insignia Event Services (Glendale, AZ – In Person)
Position: Director, Operations and Facilities - Full Time/Exempt

Reports to:

VP, Operations

Insignia Event Services is a leading event solutions provider, affiliated with the Arizona Cardinals, proudly producing all events at State Farm Stadium, including Arizona Cardinals home games. Complementing the events at State Farm Stadium, Insignia Event Services exclusively manages Sportsman's Park and Heritage at Sportsman's Park, offering flexible venues for everything from pre-game activities and tailgating to concerts, festivals, corporate events, and graduations.

Our services range from full-service event production, staging, and equipment rental to live presentation and transportation logistics, making us a trusted partner for exceptional events in Arizona.

The Director of Operations & Facilities is a leadership role responsible for the strategic oversight and day-to-day management of Insignia Event Services' facilities, operations, and safety and security departments. Reporting to the VP of Operations, this position plays a critical role in ensuring that all venues operate at the highest level of efficiency, safety, and excellence — both on and off event days.

The ideal candidate is a seasoned operations leader who brings a hands-on approach, a strong facilities management background, and the ability to lead high-performing teams in a fast-paced, high-volume event environment.

• Provide department leadership, personnel oversight, and ongoing professional development for facilities, operations, and safety and security team members.
• Direct and oversee the strategic work-flow, transactions, and processes for the company’s facilities, operations, and safety and security department including daily operations and event operations.
• Oversight of various functions to include event setup, conversions and tear down, facility inspections, maintenance, scheduling, and light construction.
• Maintains records for equipment inventory and maintenance performed on all building machines/equipment.
• Develop and implement operational policies and procedures; manage unit budget and ensure compliance with applicable business policies; ensure timely completion of required departmental, and company related paperwork.
• Working collaboratively with third-party event vendors, including security, labor, law enforcement, housekeeping, etc.
• Oversee the schedule use of facilities; maintain and coordinate facilities schedule while coordinating with other partners schedules.
• Build best practice tools and processes which anticipate needs, prioritize and maximize investment dollars, and drive the best possible operational performance.
• Prepare, review, and manage facilities budget and capital budget to ensure organizational compliance and the maximization of operational efficiencies.
• Directs identification of event- specific security goals, objectives, and metrics consistent with the security strategic plan.
• Oversee and manage the cleaning and maintenance of facilities and venues.
• Hands-on facility maintenance, upkeep, repair, and installation required as-needed.
• Oversee the maintenance of physical security systems in venues, including camera systems, access control, radio communications, and security software systems.
• Develop and implement deferred and routine maintenance plans for the company and shared use facilities, working within allocated budgets; oversee and coordinate work of third-party contractors.
• Develops operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility and corporation.
• Ensures adherence to safety codes, ensuring adherence to…