Account Director

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job - we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love.

For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that's something we're truly proud of.

Work That Matters, People Who Care.

WHAT'S THE JOB?
At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

As an Account Director (Facility Management/Janitorial), reporting to the District Manager,you will provide full oversight of custodial services and leadership of our team of  this role, youwill be client facing and responsible for the successful execution of the scope of project as well as delivering on key deliverables for our company, including managing profit and loss, human resources, operational excellence, and the health and safety of our employees.

Your work will include:

Strategic Vision

• Provide strategic leadership across assigned custodial and facilities contracts to ensure alignment with organizational objectives, contractual requirements, and client expectations.
• Develop and execute operational strategies that drive service excellence, revenue growth, profitability, and contract retention.
• Leverage technology, operational data, and reporting tools to enhance service delivery, visibility, and decision-making.
• Identify opportunities for continuous improvement and implement best practices to improve efficiency, quality, and performance.

Leadership

• Provide leadership and direction to site managers, supervisors, and frontline employees across assigned locations.
• Recruit, onboard, train, and develop team members to build capable, engaged, and high-performing operational teams.
• Manage employee performance through coaching, performance reviews, and progressive discipline where required.
• Foster a culture of accountability, safety, collaboration, and continuous improvement.
• Lead by example while promoting Dexterra's values of accountability, diversity, partnership, and trust.
• Ensure compliance with Workplace Health and Safety legislation, WHMIS, training requirements, and company policies.

Business Development & Client Management

• Identify and pursue opportunities to expand services within existing client accounts to support revenue growth.
• Maintain strong, professional relationships with clients and key stakeholders to ensure high levels of satisfaction and contract retention.
• Support contract renewals, service enhancements, and proposals within the assigned portfolio.
• Collaborate with internal stakeholders to support business development initiatives and service expansions.

Financial Accountability (P&L)

• Maintain full accountability for the financial performance of assigned accounts, including revenue targets and profitability.
• Develop, manage, and forecast operational budgets, ensuring effective cost control and resource allocation.
• Analyze budget-to-actual variances and implement corrective actions to address gaps.
• Oversee labour management, scheduling, and workforce optimization to control operational costs while delivering service expectations.
• Ensu…