Server, Server​/Wait Staff

Overview

The purpose of this position is to interact with our guests and mirror Picazzo’s standards that align with our Core Values, Mission Statement and Culture. Servers are responsible for positive interactions while serving guests in a friendly, efficient and knowledgeable manner. They also facilitate the opportunity for guests with dietary restrictions to dine out at a safe establishment that recognizes the struggles of restrictions.

At all times, servers are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed. Servers are expected to have basic cooking knowledge as well as liquor, beer and wine knowledge.

• Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
• Able to multi-task while placing guests on hold to take care of in-person guests and vice versa.
• Maintains a sense of urgency throughout the shift.
• Acts as a true team member and recognizes areas to be helpful and supportive to other staff and guests alike.
• Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items.
• Suggesting dishes, assisting in drink selection, informing guests about food preparation details, communicating specific customer needs to the cooks.
• Maintaining proper dining experience, delivering items, fulfilling guests’ needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Properly open and pour wine at the tableside.
• Adheres to proper sidework duties, policies, and health department requirements.
• Food handler certification within the county of employment.
• Maintains excellent menu and allergen knowledge.
• Able to work on feet for long hours.
• Ability to lift up to 50 lbs.
• Accepting guest payments, issuing receipts, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed.
• Assisting with special events as needed.
• Greet all guests and owners warmly with an appropriate greeting.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the restaurant.
• Following Picazzo’s Steps of Service.
• Has basic wine knowledge and makes efforts to improve overall menu knowledge.