Asset Protection Captain, Arrowhead Towne Center

Position: Asset Protection Captain, Arrowhead Towne Center - Full Time
Be part of an amazing story

 Macy’s is more than just a store. We’re a story. One that’s captured the hearts
 and minds of America for more than 160 years. A story about innovations and
 traditions…about inspiring stores and irresistible products…about the excitement
 of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day
 Parade. We’ve been part of memorable moments and milestones for countless
 customers and colleagues. Those stories are part of what makes this such a
 special place to work.

 Job Overview

 The Asset Protection Captain's primary responsibility is to train, educate, and
 supervise staff in detecting and preventing theft of company property. Train and
 coach Asset Protection / Loss Prevention staff on apprehension. Support store's
 efforts in providing the best customer service within a controlled environment
 so as to ensure maximum sales at the highest profit rate attainable.

 Full-time colleagues are typically scheduled to work 30 or more hours per week,
 while part-time colleagues are typically scheduled 12-24 hours per week. All
 schedules contain weekend shifts as part of the requirements. Hours are
 dependent on business needs and colleague availability. Information regarding
 hours per week needed for benefit eligibility purposes can be found here
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 What We Can Offer You

 Join a team where work is as rewarding as it is fun! We offer a dynamic,
 inclusive environment with competitive pay and benefits. Enjoy comprehensive
 health and wellness coverage and a 401(k) match to invest in your future.
 Prioritize your well-being with paid time off and eight paid holidays. Grow your
 career with continuous learning and leadership development. Plus, build
 community by joining one of our Colleague Resource Groups and make a difference
 through our volunteer opportunities.

 Some additional benefits we offer include:

* Merchandise discounts
  
* Performance-based incentives
  
* Annual merit review
  
* Employee Assistance Program with mental health counseling and legal/financial
    advice

 Access the full menu of benefits offerings here.
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 What You Will Do

* Select, train, develop, and supervise Asset Protection / Loss Prevention
    staff on detecting and preventing theft of company property
  
* Develop, implement, and communicate programs to prevent theft amongst
    customers and employees
  
* Participate in initial orientation and on-going training including the
    computer, surveillance, and alarm systems
  
* Respond to customer and associate incidents to facilitate first aid and
    minimize company liability
  
* Recover stolen merchandise and apprehend shoplifters who commit fraud or
    other criminal acts against the company
  
* Investigate criminal violations against the person or property of any
    customer or associate that is committed on company premises
  
* Prepare prompt and complete reports relative to all theft incidents,
    merchandise recoveries, accident investigations, audits, and other activities
    as assigned by the AP/LP Manager
  
* Be an expert of and maintain strict compliance with the law and company
    policies concerning apprehensions, searches and seizures, and the
    preservation of evidence
  
* Successfully complete all security training requirements and maintain
    personal certifications as required by law
  
* Conduct and oversee audits to ensure sales department compliance to
    merchandise exposure standards and asset protection
  
* Develop and maintain relationship with local law enforcement to facilitate
    maximum coordination for potential criminal cases
  
* Testify in court concerning any case, criminal or civil, wherein the company
    is a party of interest to which the Asset Protection / Loss Prevention
    Detective is summoned
  
* Works on special assignments, investigations, and surveillance as directed by
    Store AP/LP Manager
  
* Responds to alarm conditions at assigned store
  
* Perform other duties as needed
  
* Regular, dependable attendance and punctuality
  
* Foster an environment of acceptance and respect that strengthens
    relationships, and ensures authentic connections with…