Assistant Store Leader; Operations- Americana at Brand

Assistant Store Leader – Operations

SKIMS is a solutions‑oriented brand creating the next‑generation of underwear, loungewear, and shapewear. We set new standards with our game‑changing product and are a driving force within pop culture.

As an Assistant Store Leader, you will work closely with the Store Leader to ensure the store is operationally sound, business results are achieved, and exceptional customer service is provided consistently. This role offers an opportunity to grow and develop your leadership skills while making a significant impact on the store’s success. You’ll partner with the Store Leader to keep the business running efficiently, drive results through operational routines, and coach the team on brand standards.

• Support daily business operations with a strong focus on Operational Excellence, ensuring processes, systems, and standards are consistently executed with efficiency and care.
• Oversee all Back of House operations, including shipment, new flow, inventory accuracy, and back room/off‑site organization, while maintaining productivity.
• Manage replenishment, size integrity, and product availability; flag any concerns to leadership and partner on real‑time solutions.
• Own damage processing, returns, and ensure accuracy in all inventory‑related responsibilities through a lens of Operational Excellence.
• Maintain and manage all store supplies, equipment, and technology, ensuring proper function and reporting any service requests with urgency.
• Ensure the team is trained on operational policies, safety, and loss prevention protocols, bringing a calm and focused leadership style to high‑pressure moments.
• Deliver strong floor leadership during peak hours by stepping into guest‑facing zones and modeling Customer‑Obsessed behaviors that are warm, inclusive, and intentional.
• Lead team training on fit, function, and product knowledge to support excellent and confident customer service behaviors.
• Train and coach the team on visual standards and product placement, maintaining a floor that is both on‑brand and responsive to business trends.
• Use store reporting tools and data to support inventory excellence, stock optimization, and KPI goals to drive results.
• Communicate regularly with the Store Leader and HQ team, sharing feedback on allocation, product flow, and customer data.
• Support planning and executing floor sets, store actions, and any operational priorities that support company and store initiatives.
• Be flexible across zones and responsibilities, showing learning agility in adapting to changing priorities and taking feedback with ownership.
• You inspire yourself and others through clear and respectful communication with your team, contributing to a culture of trust, collaboration, and accountability.

• 2–4 years of experience in a retail leadership or operations‑focused role.
• Strong knowledge of inventory systems, shipment handling, and operational processes in a fast‑paced retail environment.
• Deep understanding of customer service principles and the ability to provide exceptional service to all customers.
• Ability to prioritize customer satisfaction by delivering exceptional service and resolving any issues or complaints in a timely manner.
• Strong problem‑solving abilities and the capacity to handle any issues that may arise in the store.
• Excellent communication skills, able to share expectations, give feedback, and respond to challenges with confidence.
• Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction.
• Must be able to stand, remain physically active, and move around all areas of the store, being accessible to customers for 100% of the scheduled shift.
• Ability to bend, reach, and stretch for product, and lift, carry, and move items up to 40 pounds regularly throughout the shift.
• Full‑time availability with flexibility to work evenings, weekends, holidays, and overtime as needed.

• Competitive pay with a performance‑based bonus structure.
• 401(k) plan.
• Generous employee discount.
• Paid Time Off.
• Comprehensive Health, Dental, Vision, and Life Insurance plans.
• Mental health benefits to support your wellbeing.
• Paid parental leave.
• Employee referral bonus program.

SKIMS is committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome individuals from all backgrounds and experiences, believing that different voices drive creativity and innovation. Our team thrives on collaboration, mutual support, and a shared passion for excellence.

Compensation: $38.00 / hour