Customer Service Associate

Overview

15.50 - 17.75 USD Hourly. At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from diverse backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

• Engage with every Customer encountered and offer world‑class service by leveraging PGATSS Service behaviors.
• Build lasting relationships that keep the Customer coming back.
• Greet and engage Customers throughout the Front‑End areas (Cashier Area, Club Desk).
• Execute all Front‑End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in keeping Front‑End merchandise at a premier stock and visual level to drive sales and enhance the Customer experience.
• Ensure all Front‑End equipment and supplies are always maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Maintain the Front‑End area in a clean, professional presentation at all times.
• Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are processed correctly and efficiently in accordance with Standard Operating Procedures (SOP).
• Answer basic product questions, provide store information, and direct Customers to specific store areas or team members when needed.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Champion the products and services offerings, and inform, educate, and promote offerings to Customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best‑in‑class experience for our Customers.

• Communication: Strong listening and interpersonal skills, good verbal and written communication abilities, and ability to communicate cross‑functionally.
• Computer: Basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Ability to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail sales, customer service or similar experience preferred.

Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30lb. box overhead.

Must be able to maintain flexible availability, including nights, weekends, and holidays.

Ability to quickly learn business acumen with appropriate training. Candidates should demonstrate strong self‑accountability and a proactive drive for results.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are.

Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.