Retail Cosmetics Sales Counter Manager - Trend Beauty, Arrowhead Towne Center

Be part of an amazing story Macy's is more than just a store. It is a story that has captured the hearts and minds of America for more than 160 years – a story about innovation, tradition, inspiring stores, irresistible products, the excitement of Macy’s 4th of July fireworks, and the wonder of the Thanksgiving Day Parade. Macy’s has been part of memorable moments and milestones for countless customers and colleagues, making this a special place to work.

As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement, delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences.

You will inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long‑lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow‑up, and consistent, personalized service. In addition to meeting and exceeding sales goals, you will analyze business performance, execute vendor events and promotions, partner with vendors and store leadership to grow the business, and oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience.

• Every day starts with a positive example. You come in energized and ready to inspire your team, wearing your name badge with pride, greeting colleagues warmly, and ensuring your counter is polished, organized, and fully prepared to welcome customers.
• You lead through action on the floor by welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
• You help maintain a shoppable space by ensuring testers are clean and well‑stocked, signage and pricing are current, and displays reflect brand standards.
• You help the team finish strong by coaching them to share loyalty benefits and ensuring customers leave with everything they need, ending each interaction with a sincere thank‑you and a personal touch.
• You model collaboration, honesty, and care, supporting peers so the whole team can better serve our customers and communities.
• We strive to improve every day, taking pride in our work, achieving sales goals, and learning from each other to deliver results.

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive development through outreach and follow‑up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer‑first manner.
• Stay informed on new launches, best‑sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.

• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.

• Talk, lift, constantly move, stand, and reach with arms and hands.
• Stand for at least two consecutive hours, lift at least 25 lbs, stoop, kneel, crouch, and climb ladders, reach, including above eye level.
• Have close vision, color vision, depth perception, and focus adjustment.
• Frequently use computers and other technology to perform job functions, including handheld equipment,…