Manager,Sales and Customer Service Job Glendale area,Arizona USA,Retail

Manager, Sales & Customer Service

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.

What You Will Do

Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences

Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency

Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results

Manage selling support, including the stockroom, signing, equipment, and merchandising

Support other operational areas such as OMNI, Style, and Asset Protection

Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover

Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas

Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues

Work a flexible retail schedule, including days, evenings, holidays, and weekends

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

In addition to the essential duties mentioned above, other duties may be assigned

Skills You Will Need

Leadership and Team Building:
Ability to build, lead, and motivate a productive, enthusiastic team

Customer Service Excellence:
Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor

Sales and Performance Management:
Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency

Analytical

Skills:

Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies

Operational Management:
Experience managing selling support activities, including stockroom, signing, equipment, and merchandising

Cross-functional Support:
Capability to support other operational areas such as OMNI, Style, and Asset Protection

Talent Development:
Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent

Conflict Resolution:
Effective in addressing complaints and resolving problems with colleagues

Communication

Skills:

Consistently clear and effective communicator, writer, and presenter

Technical Proficiency:
Strong skills in Microsoft suite, computers, and handheld devices

Who You Are

Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply.
Candidates with a High School diploma or equivalent are encouraged to apply.
3-5 years of management experience in retail
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
May involve reaching above eye level
Requires close vision, color vision, depth perception, and focus…

Manager, Sales and Customer Service