Retail Sales Associate – Apparel​/Shoes

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Salary: 15.50 – 17.75 USD Hourly

Reporting to the Sales and Service Manager, a Soft Goods Associate will engage customers in men’s and women’s apparel, juniors, footwear, clearance, and fitting rooms to drive sales and enhance the customer experience. Responsibilities include assisting with front‑end operations (returns, exchanges, promotions), ensuring merchandise is well‑stocked and visually appealing, and providing expert product knowledge. The Associate maintains a clean, professional environment, offers world‑class service, and builds lasting customer relationships.

Collaboration with the team and feedback to management are key to delivering a top‑tier shopping experience.

• Engage with every customer and offer world‑class service by leveraging PGATSS Service behaviors; focus on building lasting relationships that keep the customer coming back.
• Seek out and engage customers throughout the Soft Goods areas (men’s and women’s apparel, juniors, footwear, clearance, and fitting rooms).
• Maintain a working knowledge of all front‑end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist when needed.
• Assist in keeping Soft Goods areas at a premium stock and visual level to drive sales and the customer experience.
• Ensure all Soft Goods areas, equipment, and supplies are always maintained and operational.
• Keep the Soft Goods area clean and professionally presented at all times.
• Demonstrate in‑depth product knowledge of various Soft Goods categories and explain their features, benefits, and differences to customers.
• Model an ethical conduct, safety, and compliance culture across all departments.
• Stay up‑to‑date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the promotion life‑cycle by using bulletins on The Links.
• Champion the products and services offerings, informing, educating, and promoting them to customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain a best‑in‑class experience for our customers.

• Communication
  :
  Strong listening and interpersonal skills, good verbal and written communication, cross‑functional communication.
• Computer
  :
  Basic computer skills and working knowledge of Microsoft Office Suite.
• Organization
  :
  Ability to organize multiple priorities to meet deadlines and objectives.
• Education
  :
  High school diploma or equivalent.
• Experience
  :
  Retail sales, customer service, or similar experience preferred.
• Working Conditions and Physical Demands
  :
  Ability to stand for extended periods, climb ladders, move throughout the store, and lift a 30‑lb box overhead.
• Schedule
  :
  Flexibility to work nights, weekends, and holidays.
• Business Acumen
  :
  Ability to learn business acumen quickly with appropriate training.
• Accountability
  :
  Strong self‑accountability and proactive drive for results.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

If an associate believes he or she has been discriminated against, they should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.