Retail Sales Golf Associate - Golf Clubs

Overview

15.50 - 17.75 USD Hourly. At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Reporting to the Sales and Service Manager, a Hard Goods Associate is responsible for engaging customers in the Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories, to drive sales and enhance customer experience. This role involves assisting with front‑end operations such as returns, exchanges, and promotions while ensuring that merchandise is presented at a premiere stock and visual level.

The Associate will demonstrate product knowledge, assist with club fitting, and maintain a clean, operational environment. Exceptional customer service and collaboration with team members are key to success.

• Engage with every customer encountered and offer world‑class service by leveraging PGATSS Service behaviors.
• Build lasting relationships that keep the customer coming back and seek out customers throughout the Hard Goods areas.
• Maintain a working knowledge of all front‑end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc., and assist when needed.
• Keep Hard Goods areas (Simulators, Putting Green, and Accessories) merchandise present at a premiere stock and visual level to drive sales and the customer experience.
• Ensure all Hard Goods areas, equipment, and supplies are always maintained and operational.
• Maintain a clean, professional presentation of the Hard Goods area at all times.
• Demonstrate in‑depth product knowledge of various golf clubs and explain features, benefits, and differences to customers.
• Execute proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques, selecting the right shaft, grip, and specifications for optimal performance.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion using bulletins on The Links.
• Champion the products and services offered, inform, educate, and promote them to customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best‑in‑class experience for our customers.

• Communication: Strong listening, interpersonal, verbal, and written communication skills; able to communicate cross‑functionally.
• Computer: Basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Able to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail sales, customer service or similar experience preferred.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Accountability: Demonstrate strong self‑accountability and a proactive drive for results.

Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30lb box overhead.

Must be able to maintain flexible availability, including nights, weekends, and holidays.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful; it violates our policies and is not who we are.

Every associate at every level in the organization is prohibited from engaging in any form of discrimination. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.