Retail Sales Associate​/Customer Service

Seeking an individual who thrives in a therapeutic environment and wants to make a positive difference in a customer’s life through health and wellness.

• Maximum pay of $15.15 per hour for part time
• Commissions and bonuses based on monthly conversion of 30% or higher
• Medical, vision and dental insurance if you work 30+ hours a week
• A complimentary monthly massage at the studio

• Retail Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio.
• Inform clients about the benefits of the Elements Wellness Program, a no‑hassle membership plan.
• Follow our proven sales process to enroll clients into the Elements Wellness Program.
• Be the first and final face of hospitality, whether on the phone or in the studio.
• Ensure the client appointment paperwork and payment process is brief, painless, and accurate.
• Work as a team with managers and massage therapists to create an environment where clients are the center of the world.

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• Enjoy talking and, more importantly, love listening to all new clients, established clients, and prospective clients.
• Ability to turn every incident of client criticism into a story of great customer service.

• At least 1 year of prior retail sales experience required; selling memberships or negotiating personal services in‑person to potential clients.
• Customer service experience in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.