STUDIO Golf Club Fitting Specialist

Overview

Reporting to the Sales and Service Manager, a STUDIO Fitting Specialist at PGA TOUR Superstore is responsible for engaging with every customer to provide world‑class service, building lasting relationships, and achieving sales KPIs.

• Engage with every customer and offer world‑class service using PGATSS Service behaviors.
• Build lasting relationships that keep customers returning.
• Achieve KPIs including sales targets, sales per hour, and booking percentages.
• Proactively grow clientele and maintain a fully booked schedule.
• Maintain knowledge of front‑end operations (returns, exchanges, gift cards, etc.).
• Keep the STUDIO area (Simulators, Components Drawer, Putting Green) clean, organized and visually appealing.
• Operate STUDIO equipment and supplies, ensuring they are maintained and operational.
• Maintain in‑depth knowledge of golf clubs and explain features, benefits, and differences.
• Enter custom club orders accurately.
• Execute proper customer fittings using PGA TOUR Superstore trained techniques.
• Assist customers with fitting, selecting shafts, grips, and specifications using technology such as Trackman, Sam Putt Lab, USchedule, and Microsoft Office.
• Stay up‑to‑date on merchandising promotions and marketing events; promote products and services to customers.
• Provide consistent feedback to Sales and Service Manager on operational and merchandising opportunities.
• Demonstrate ethical conduct, safety, and compliance across all departments.

• Strong listening and interpersonal skills; good verbal and written communication.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Organizational skills; able to manage multiple priorities to meet deadlines.
• High school diploma or equivalent.
• 2+ years of club fitting and golf equipment sales experience (preferred).
• Experience with Trackman, SAM Putt Lab, and club building (highly preferred).
• Ability to learn business acumen quickly with appropriate training.
• Strong self‑accountability and proactive drive for results.

Must be able to stand for extended periods, climb a ladder, move throughout the store, and lift a 30lb box overhead.

Must maintain flexible availability, including nights, weekends, and holidays.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Other duties may be assigned as necessary.