Resident Engagement Specialist

• Serve as a supportive, responsive partner to residents navigating the Housing Choice Voucher (HCV) process, ensuring clarity, guidance, and compassionate communication throughout their journey.
• Proactively engage with residents to anticipate needs, remove barriers, and promote a smooth transition from application through move in and beyond.
• Maintain a resident first approach by ensuring timely follow-up, clear explanations of requirements, and proactive updates during key milestones.
• Own the full RTA lifecycle from packet preparation through approval, delivering accurate, complete, and timely submissions.
• Communicate with residents to ensure they understand RTA requirements, documentation needs, and next steps
• Partner with Housing Authorities and local market teams to address questions or discrepancies quickly and professionally.
• Track and manage all RTA and inspection milestones to minimize delays and reduce friction for both families and local market operations.
• Anticipate potential issues and resolve them proactively, always centering the resident experience and promoting seamless move in processes.
• Maintain strong professional relationships with Housing Authorities, market teams, and internal partners to ensure alignment, timely communication, and a positive experience for residents.
• Leverage a deep understanding of varying Housing Authority processes to guide residents effectively and streamline timelines across markets.
• Schedule and coordinate all required inspections, working closely with market teams to ensure homes are accessible, ready, and clearly communicated to residents.
• Track, monitor, and confirm inspection completion, ensuring deadlines are met and any required re-inspections are prepared proactively.
• Support residents by explaining inspection expectations and helping set transparent, supportive timelines.
• Maintain zero abatement performance by ensuring repair needs are addressed quickly, thoughtfully, and with resident stability top of mind.
• Follow up promptly on deficiency items and coordinate with market teams to ensure repairs are completed and verified.
• Monitor resident ledgers and Housing Authority payments to maintain accurate account status and ensure residents remain in good standing.
• Keep thorough, organized records of all RTA packets, inspection documents, contracts, and HA correspondence.

• High School Diploma or equivalent
• 2 or more years of previous property management experience in either the single family or multi-family rental industry
• Previous use of Yardi Voyager and Salesforce a plus
• Previous experience with Housing Authorities and the Voucher Choice Program (not required but a plus)
• Ability to build and maintain positive relationships internally and externally.
• Possesses strong organizational skills and is detail oriented.
• Ability to thrive in a dynamic, fast-changing, growth environment.
• Fosters teamwork and mutual respect throughout the company
• Interacts productively in person and through technology with co-workers, team members.
• Excellent oral and written communication skills.
• Computer literacy, ability to comfortably navigate new technology and competency in MS Office suite a must.
• Ability to travel (less than 25% a year)

Demonstrates expertise in managing the Housing Choice Voucher process, ensuring effective communication and support for residents throughout their journey. Proficient in maintaining strong relationships with Housing Authorities and internal teams while managing inspections and documentation efficiently.

• Housing Choice Voucher Process
• Property Management Experience
• Yardi Voyager
• Salesforce
• Inspection Coordination

• RTA Lifecycle Management
• Documentation Management
• Account Monitoring
• Record Keeping
• Inspection Management

• Strong Organizational Skills
• Excellent Communication Skills
• Relationship Building
• Teamwork
• Problem Solving

• Housing Authorities
• Voucher Choice Program
• Multi-Family Rental Industry
• Single Family Rental Industry

• MS Office Suite
• Yardi Voyager
• Salesforce