Service Manager-West

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AZ Glendale, Glendale, AZ, US

19 days ago Requisition

The Service Base Manager – West is responsible for establishing, developing, and leading HUBER Technology’s West Coast Service Hub in the greater Phoenix AZ area to support the company’s long-term growth strategy and strengthen regional customer support capabilities. This role serves as the primary leader for HUBER’s west regional service base and plays a key role in expanding HUBER’s local Service presence, customer relationships, and service operations.

The position combines responsibilities in Service and Aftermarket Sales, customer relationship management, operational service and service sales leadership, and organizational development. The Service Base Manager actively contributes to business growth by supporting and developing service opportunities, promoting lifecycle solutions, and strengthening customer engagement across the assigned region. As the West Service Hub continues to expand, the role will assume increasing leadership responsibility for local service personnel, operational service activities, and future regional support functions.

The position serves as a key regional representative of HUBER Service and acts as a primary driver for customer engagement, lifecycle business development, and long‑term service growth initiatives throughout the assigned region. In this role, the Service Base Manager works closely with customers and HUBER Sales Representatives while maintaining strong cross‑functional collaboration with Project Management and other internal departments, to ensure a coordinated and customer‑focused approach.

The role is expected to promote operational excellence, support continuous improvement initiatives, and contribute to a strong service culture focused on responsiveness, quality, long‑term customer partnerships, and sustainable business growth.

The ideal candidate demonstrates strong leadership abilities, a high level of initiative, excellent communication and organizational skills, and a customer‑oriented mindset. The role operates within the guidelines established by the Director of Service and Aftermarket Sales and adheres to all company procedures, safety standards, and ISO 9001:2015 processes.

The following represents a list of essential duties and responsibilities. Other duties may be assigned:

• Establish, develop, and support HUBER Technology’s West Coast Service Hub and contribute to the successful expansion of HUBER’s regional service presence and long‑term growth strategy.
• Provide overall leadership and resource management for the regional Service organization, including workforce planning, performance management, coaching, employee development, succession planning, and organizational growth initiatives.
• Serve as the primary regional representative for HUBER Service and Aftermarket Sales and develop and execute regional strategies focused on lifecycle services, maintenance programs, spare parts business, refurbishment solutions, and sustainable business growth.
• Build, maintain, and strengthen long‑term relationships with customers, municipalities, consulting engineers, HUBER Sales Representatives, and other key market partners through active customer engagement and regional business activities.
• Identify and develop new Service and Aftermarket Sales opportunities by analyzing customer needs, operational challenges, and market potential and translating them into long‑term service solutions.
• Support the development and expansion of regional teams through recruiting, onboarding,…