Counselor Management Division, Window Rock, AZ

Housing Counselor – Job Description

JOB VACANCY ANNOUNCEMENT

This class is a standalone position in the Housing Management Division. The position provides counseling and support services to clients participating in the Home ownership Program. This position coordinates and delivers homebuyer education, financial literacy training, and individualized counseling to help eligible families achieve home ownership readiness, understand program requirements, improve financial stability, and successfully navigate the home ownership process while ensuring compliance with applicable policies and procedures.

Safety is a critical factor with NHA, and all employees will adhere to Safety Policies and ensure Safety is how we perform our duties.

• Provide direct counseling and guidance to home ownership program clients and customers regarding program eligibility, application requirements, documentation, financial readiness, and home ownership responsibilities.
• Provide direct counseling and guidance to home ownership program clients and customers regarding program eligibility, application requirements, documentation, financial readiness, and home ownership responsibilities.
• Assist clients in developing an understanding of financial readiness, including budgeting, credit improvement, savings, debt management, mortgage readiness, insurance, taxes, home maintenance responsibilities, and long‑term housing stability.
• Review client intake information, applications, financial documents, and supporting records to determine counseling needs, program readiness, and required follow‑up services.
• Maintain accurate client records and program documentation, including counseling notes, attendance records, class materials, sign‑in sheets, progress updates, case files, and other required documentation.
• Coordinate with internal departments and external partners, including Housing Management Offices, Finance, Realty, Legal, Compliance, and other appropriate staff to support clients through the home ownership process.
• Provide follow‑up services and case management support to monitor client progress, identify barriers, encourage timely completion of required steps, and promote successful program participation.
• Develop, update, and maintain homebuyer education resources, including curriculum materials, financial literacy resources, outreach materials, forms, checklists, and standard operating procedures to support program delivery.
• Ensure program services are delivered in compliance with applicable requirements, including federal regulations, NAHASDA‑related housing services, organizational policies, approved home ownership policies, and confidentiality standards.
• Support program outreach, reporting, and customer service activities by preparing reports, client status updates, class schedules, and statistical information; participating in community outreach events; responding professionally to client inquiries; and providing referrals to appropriate internal or external resources.
• Performs other duties of a similar nature or level.

• Associate degree in Social Services, Business Management, Public Administration, Counseling or related field;
• 2 years of experience in housing programs, case management, financial counseling or related program administration; or an equivalent combination of education and experience necessary to perform the essential responsibilities of the assigned position.

• Valid Driver’s License

• Home ownership readiness, housing counseling practices, budgeting, credit fundamentals, financial literacy, and client education methods.
• Housing program policies, procedures, eligibility requirements, and program guidelines.
• Client case management, recordkeeping, documentation standards, and reporting requirements.
• Confidentiality requirements and the proper handling of sensitive personal, financial, and program information.
• Customer service principles and effective communication techniques.
• Computer applications, including Microsoft Office Suite, email, spreadsheets, databases, and virtual meeting platforms.

• Providing excellent customer service by communicating clearly…