Resident Services Coordinator II - Vista Alegre

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• Posted on September 28, 2026

Showing 1 location

Glendale, AZ 85301, USA

• On-site
• Resident Services
• Full-Time
• Requisition #: RESID
  005082

At Mercy Housing , we believe everyone deserves a stable place to call home. We work to create affordable housing communities where residents can thrive.

We're looking for a caring, resourceful, and people-focused Resident Services Coordinator II to support residents at Vista Alegre , an affordable housing community serving seniors in Glendale, Arizona.

If you enjoy connecting with people, helping others navigate challenges, and creating a welcoming community, this could be a great role for you!

Location:
Vista Alegre | Glendale, AZ | On-Site

Pay: $21.21–$23.50/hour, depending on experience + sign-on bonus up to $2,500

Spanish/English bilingual candidates and individuals with social services experience are strongly preferred.

What You'll Do

This is a hands-on, people-centered role! About 60 % of your time will be spent working in the office, with the remaining 4 0% focused on resident outreach and engagement.

Duties

• Build relationships with residents and help connect them with helpful resources and services.
• Support residents using a trauma-informed and compassionate approach.
• Have thoughtful and sometimes difficult conversations with residents while providing excellent customer service.
• Get to know the community by conducting needs assessments, attending community meetings, and listening to residents.
• Plan and lead programs, activities, and events that support resident well-being and stability.
• Track program participation and outcomes and enter required information into Mercy Housing's database.
• Help meet reporting requirements for programs and funding partners.
• Evaluate programs and services to understand what's working and where improvements can be made.
• Partner with community organizations and agencies to connect residents with additional resources.
• Support and organize the community food pantry, including preparing and occasionally delivering food boxes to residents.
• Help maintain clean and welcoming spaces, including the community room, kitchen, pantry, and office.
• Get out into the community - you'll distribute flyers and other information directly to residents, including occasional door-to-door outreach.
• Participate in Mercy Housing activities and collaborate with community partners.
• Take on other projects and responsibilities as needed.

What We're Looking For

Required Quaifications

• High School Diploma or equivalent.
• At least two years of experience in community development, social services, or a related field.

Preferred Qualifications

• Experience supporting individuals with mental health challenges.
• Experience working with seniors and/or individuals with developmental disabilities.
• Bachelor's Degree in a related field.
• Experience conducting community assessments.
• Experience organizing community groups, events, or programs.

Skills

• Ability to build positive relationships and work well as part of a team.
• Communicate clearly and listen with empathy.
• Handle sensitive and confidential information appropriately.
• Navigate conversations with individuals experiencing challenges related to mental health, disabilities, substance use, legal matters, or financial difficulties.
• Stay organized and manage multiple tasks and priorities.
• Use Microsoft Word, Excel, and Outlook.

Physical & Working Requirements

• This role includes both office and community-based work. You should be comfortable walking around the property, climbing stairs, and occasionally pushing or pulling items weighing less than 30 pounds.
• You should also be able to read documents, communicate clearly in English, stay focused on detailed tasks, and manage multiple responsibilities throughout the day.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.

Intermediate

People Development Intermediate

Harm Reduction Intermediate

Intermediate

Detail Oriented :
Capable of carrying out a given task with all details necessary to get the task done well

Ability to Make an Impact :
Inspired to perform well by the ability to contribute to the…