Lead Transit Operator

About Us:

The City of Glendale's Transportation Department works to ensure safe and efficient travel for the people of Glendale.

The Role:

The Lead Transit Operator provides lead direction to transit staff and participates in the provision of transportation services to citizens.

The ideal candidate for the role will have two (2) years of experience involving public contact, including base radio and/or telephone operation, and the use of computers and software packages, OR two (2)  years of experience in the operation of a transit bus or van.

Salary and Hiring Bonus:

This position is a Grade 310 with an annual salary between $42,714-$64,071

Benefits:

The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment. You can review the FY25 Benefits Guide or visit the City of Glendale's Benefits page for more information.

Holiday, Vacation, and Sick Leave:

Regular status position's offer:

* The City of Glendale observes 10.5 holidays per year, and full-time employees are also granted an additional 12 hours of holiday special leave per calendar year to celebrate their cultural or religious holidays.

* Vacation leave accrues at 5.33 hours per pay period (138 hours per year), and increases to 6.12 hours after 5 years, and to 7.6 hours after 10 years of service.

* Sick leave accrues at 4.4 hours per pay period (114 hours per year).

Retirement:

* This position participates in the Arizona State Retirement System (ASRS).

* Contribution is mandatory, and the current contribution rate is 12%.

* Operates Dial-A-Ride or fixed route bus transporting passengers from one location to another as directed by the base radio dispatcher or a mobile data terminal; completes daily safety vehicle checks including oil, fuel and fluid levels, lifts, doors, etc, and records such on the maintenance checklist; reports malfunctions as necessary; cleans and fuels vehicle; assists passengers, including the elderly and handicapped, in boarding and exiting the bus as necessary.

* Operates two-way radio system and a mobile data terminal.

* Collects fares from passengers and accurately completes corresponding paperwork for each fare.

* Provides information regarding Dial-A-Ride services valley wide, fixed route bus information, ADA transportation service and other transportation options. Explains and issues ADA service and discount card applications.

* Logs all stops on log sheet, prepares accident reports and various reports required by federal regulations.

* Plans, schedules, trains, and assigns work and provides lead direction to assigned staff; ensures coverage when supervisors are not available. Monitors activities and performance; reports infractions to the employee's direct supervisor; works with employees to improve services or deficiencies.

* May respond to vehicle accidents and incidents involving division personnel and passengers; investigates circumstances and works with police department personnel, determines whether drug or alcohol test is warranted per federal regulations; completes accident paperwork; transports personnel to testing facility if necessary and assists with accident investigations.

* Helps plan and conduct quarterly staff safety meetings. Serves on Division's safety committee.

* Investigates and resolves customer complaints.

* Performs off-site education to citizens as part of the cities dial-a-ride and fixed-route education program.

* Prepares and maintains records including monthly statistical and narrative reports related to division activities.

* Assists in dispatch office on computerized dispatch and phone systems.

* Determines routes by using computer-mapping system.

* Assigns Gus buses to routes within the Double Map software system

* Evaluates city bus stops for cleanliness and maintenance issues.

* Operates city vehicles which require a Commercial Driver's License (CDL).

* Performs other related duties as assigned.

Two (2) years of experience involving public contact, including base radio and/or telephone operation, and the use of computers and software packages, OR two (2) years of experience in the operation of a transit bus or van.

Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education.

Knowledge of:

* Basic first aid procedures

* Traffic laws and safety requirements involved in the operation of a public transit bus

* The geography and street layout of the City of Glendale and of the valley-wide transit service

* The operation of several types of passenger buses, lifts, safety equipment and various types of vehicle fueling systems

* The operation of base radio and telephone equipment

Skill in:

* Typing and the operation of personal computers

Ability to:

* Plan and direct the work of others

* Assist persons with disabilities

* Provide courteous customer service at all times

* Follow oral and…