Warehouse Associate Lead

Job Overview

 As a Warehouse Associate Lead, you will be responsible for assisting the
 management team in mentoring and leading Warehouse Associates in a
 safety-focused manner. The Warehouse Lead will be equipped with the knowledge
 and problem-solving skills necessary to effectively address and resolve a wide
 range of customer concerns, ensuring a positive experience and maintaining AFW’s
 high standards of service and satisfaction. The ideal Warehouse Associate Lead
 demonstrates strong leadership and excellent problem-solving skills. They must
 also be able to multitask in a fast-paced, dynamic environment.

Job Responsibilities & Duties

 Typical duties include but are not limited to:

* Responsible for assisting the warehouse, facility, store, and managers in the
    successful and timely flow of production work.

* Addresses customer concerns and resolves issues promptly and professionally.

* Coordinates the training of new employees and ensures that current employees
    are receiving ongoing training, including product handling and tie-down
    procedures.

* Verify all customers receive the correct merchandise according to sales
    ticket.

* Ensure accurate completion of required forms and documentation.

* Accurately read and interpret reports, sales tickets, and UPC labels.

* Helps improve the operational systems, processes, and policies in support of
    the organizational mission.

* Helps create schedules, approve payroll, and assign duties to employees when
    necessary.

* Assign tasks and responsibilities appropriately to ensure efficient workflow
    and accountability.

* Fosters a collaborative, communicative, and team-oriented culture.

* Communicates clearly and professionally with team members and leadership.

* Maintains warehouse cleanliness to avoid damage of products entering and
    leaving the facility.

* Demonstrate strong commitment to AFW’s safety policies and procedures,
    actively promoting safety awareness throughout the team.

* All other duties assigned by the management.

This position helps supervise 5-20 employees. This position is supervised
 directly by the Customer Pickup Manager

Job Requirements

* Excellent interpersonal and customer service skills.

* Ability to be trained in the correct use of personal protective equipment
    (PPE) and tools.

* Ability to operate a company owned motor vehicle.

* Have a strong independent work ethic.

* Excellent organizational skills and the ability to demonstrate attention to
    detail and accuracy.

* Sense of ownership and pride in your performance and its impact on AFW’s
    success.

* Ability to prioritize tasks and to delegate them when appropriate.

* Excellent time management skills with a proven ability to meet deadlines.

* Ability to function well in a high-paced and at times stressful environment.

* Basic computer skills required.

* Familiarity with Microsoft Office (Outlook, Word, PowerPoint, Excel, etc)

* Experience with STORIS and preferred.

Education & Experience

 High school diploma or GED; bachelor’s or associate degree preferred; or
 equivalent combination of education and experience accepted in lieu of diploma.

Compensation

 Pay rate:
Starting at $18.00/hour and up depending on experience.

 Pay grade B: $16.00 - $29.71

Physical Demands

* Requires the ability to maneuver in confined and at times congested areas.

* Requires the ability to sit, stand, walk, stoop, & bend for 8 hours a day.

* Requires constant use of arms, hands, fingers, eyes, legs, and back.

* Ability to move, lift, carry, push, pull, and place objects weighing
    50-100lbs

* Able to work shifts that are 8-12 hours long.

* Ability to work 0 to 35 feet above the ground.

* Able to work in various weather conditions. The physical environment requires
    the employee to work both inside and outside in heat/cold, wet/humid, and
    dry/arid conditions.

Work Environment

* Fluorescent Lighting

* Concrete Flooring

* Climate affected by outside conditions

* Considerable exterior noise

* Extreme temperature fluctuations in the warehouse

 If you want to know more about American Furniture Warehouse and what we do click
 on the link below!

American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working
 Safely is a Condition of Employment at American Furniture Warehouse – an
 Affirmative Action Employer M/F/D/V.

 A pre-employment drug screen, background and fit for duty exam check must be
 passed upon job offer.

 Since 1975, our motto has been Under Promise and Over Deliver and this is
 exactly what we do on a daily basis! At AFW, we strongly believe in recognizing
 those who exemplify excellence, and reward them for contributing to our
 collective success. We strive to provide a great work environment for our
 employees and give them the knowledge and tools needed to provide our customers
 with an even greater buying experience. At American Furniture Warehouse We Do It
 Right the First Time!